{
  "version": "18.5.10",
  "sheets": [
    {
      "id": "sheet1",
      "name": "Dashboard",
      "colNumber": 5,
      "rowNumber": 67,
      "rows": {
        "6": { "size": 40 },
        "7": { "size": 37 },
        "22": { "size": 40 },
        "23": { "size": 40 },
        "24": { "size": 29 },
        "25": { "size": 29 },
        "26": { "size": 29 },
        "27": { "size": 29 },
        "28": { "size": 29 },
        "29": { "size": 29 },
        "30": { "size": 29 },
        "31": { "size": 29 },
        "32": { "size": 29 },
        "33": { "size": 29 },
        "35": { "size": 40 },
        "36": { "size": 40 },
        "37": { "size": 29 },
        "38": { "size": 29 },
        "39": { "size": 29 },
        "40": { "size": 29 },
        "41": { "size": 29 },
        "42": { "size": 29 },
        "43": { "size": 29 },
        "44": { "size": 29 },
        "45": { "size": 29 },
        "47": { "size": 39 },
        "48": { "size": 39 },
        "49": { "size": 29 },
        "50": { "size": 29 },
        "51": { "size": 29 },
        "52": { "size": 29 },
        "53": { "size": 29 },
        "54": { "size": 29 },
        "55": { "size": 29 },
        "56": { "size": 29 },
        "57": { "size": 29 }
      },
      "cols": {
        "0": { "size": 375 },
        "1": { "size": 100 },
        "2": { "size": 50 },
        "3": { "size": 374 },
        "4": { "size": 100 }
      },
      "merges": [],
      "cells": {
        "A8": "=_t(\"Ticket Stage\")",
        "A9": "=PIVOT.HEADER(3,\"#stage_id\",1)",
        "A10": "=PIVOT.HEADER(3,\"#stage_id\",2)",
        "A11": "=PIVOT.HEADER(3,\"#stage_id\",3)",
        "A12": "=PIVOT.HEADER(3,\"#stage_id\",4)",
        "A13": "=PIVOT.HEADER(3,\"#stage_id\",5)",
        "A14": "=PIVOT.HEADER(3,\"#stage_id\",6)",
        "A15": "=PIVOT.HEADER(3,\"#stage_id\",7)",
        "A16": "=PIVOT.HEADER(3,\"#stage_id\",8)",
        "A17": "=PIVOT.HEADER(3,\"#stage_id\",9)",
        "A18": "=PIVOT.HEADER(3,\"#stage_id\",10)",
        "A23": "[Top Customers](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[[\"partner_id\",\"!=\",false]],\"context\":{\"group_by\":[\"partner_id\"],\"pivot_measures\":[\"__count\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"partner_id\"]},\"modelName\":\"helpdesk.ticket.report.analysis\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"cohort\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Customers\"})",
        "A24": "=_t(\"Customer\")",
        "A25": "=PIVOT.HEADER(7,\"#partner_id\",1)",
        "A26": "=PIVOT.HEADER(7,\"#partner_id\",2)",
        "A27": "=PIVOT.HEADER(7,\"#partner_id\",3)",
        "A28": "=PIVOT.HEADER(7,\"#partner_id\",4)",
        "A29": "=PIVOT.HEADER(7,\"#partner_id\",5)",
        "A30": "=PIVOT.HEADER(7,\"#partner_id\",6)",
        "A31": "=PIVOT.HEADER(7,\"#partner_id\",7)",
        "A32": "=PIVOT.HEADER(7,\"#partner_id\",8)",
        "A33": "=PIVOT.HEADER(7,\"#partner_id\",9)",
        "A34": "=PIVOT.HEADER(7,\"#partner_id\",10)",
        "A36": "[Tickets by Tags](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[[\"tag_ids\",\"!=\",false]],\"context\":{\"group_by\":[\"tag_ids\"],\"pivot_measures\":[\"__count\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"tag_ids\"]},\"modelName\":\"helpdesk.ticket.report.analysis\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"cohort\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Tickets by Tags\"})",
        "A37": "=_t(\"Ticket Tags\")",
        "A38": "=PIVOT.HEADER(4,\"#tag_ids\",1)",
        "A39": "=PIVOT.HEADER(4,\"#tag_ids\",2)",
        "A40": "=PIVOT.HEADER(4,\"#tag_ids\",3)",
        "A41": "=PIVOT.HEADER(4,\"#tag_ids\",4)",
        "A42": "=PIVOT.HEADER(4,\"#tag_ids\",5)",
        "A43": "=PIVOT.HEADER(4,\"#tag_ids\",6)",
        "A44": "=PIVOT.HEADER(4,\"#tag_ids\",7)",
        "A45": "=PIVOT.HEADER(4,\"#tag_ids\",8)",
        "A46": "=PIVOT.HEADER(4,\"#tag_ids\",9)",
        "A47": "=PIVOT.HEADER(4,\"#tag_ids\",10)",
        "B8": "=_t(\"Tickets\")",
        "B9": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",1)",
        "B10": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",2)",
        "B11": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",3)",
        "B12": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",4)",
        "B13": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",5)",
        "B14": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",6)",
        "B15": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",7)",
        "B16": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",8)",
        "B17": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",9)",
        "B18": "=PIVOT.VALUE(3,\"__count\",\"#stage_id\",10)",
        "B24": "=_t(\"Tickets\")",
        "B25": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",1)",
        "B26": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",2)",
        "B27": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",3)",
        "B28": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",4)",
        "B29": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",5)",
        "B30": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",6)",
        "B31": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",7)",
        "B32": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",8)",
        "B33": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",9)",
        "B34": "=PIVOT.VALUE(7,\"__count\",\"#partner_id\",10)",
        "B37": "=_t(\"Tickets\")",
        "B38": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",1)",
        "B39": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",2)",
        "B40": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",3)",
        "B41": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",4)",
        "B42": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",5)",
        "B43": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",6)",
        "B44": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",7)",
        "B45": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",8)",
        "B46": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",9)",
        "B47": "=PIVOT.VALUE(4,\"__count\",\"#tag_ids\",10)",
        "D8": "=_t(\"Team\")",
        "D9": "=PIVOT.HEADER(1,\"#team_id\",1)",
        "D10": "=PIVOT.HEADER(1,\"#team_id\",2)",
        "D11": "=PIVOT.HEADER(1,\"#team_id\",3)",
        "D12": "=PIVOT.HEADER(1,\"#team_id\",4)",
        "D13": "=PIVOT.HEADER(1,\"#team_id\",5)",
        "D14": "=PIVOT.HEADER(1,\"#team_id\",6)",
        "D15": "=PIVOT.HEADER(1,\"#team_id\",7)",
        "D16": "=PIVOT.HEADER(1,\"#team_id\",8)",
        "D17": "=PIVOT.HEADER(1,\"#team_id\",9)",
        "D18": "=PIVOT.HEADER(1,\"#team_id\",10)",
        "D23": "[Top Assignees](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[[\"user_id\",\"!=\",false]],\"context\":{\"group_by\":[\"user_id\"],\"pivot_measures\":[\"__count\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"user_id\"]},\"modelName\":\"helpdesk.ticket.report.analysis\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"cohort\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Agents\"})",
        "D24": "=_t(\"Agent\")",
        "D25": "=PIVOT.HEADER(2,\"#user_id\",1)",
        "D26": "=PIVOT.HEADER(2,\"#user_id\",2)",
        "D27": "=PIVOT.HEADER(2,\"#user_id\",3)",
        "D28": "=PIVOT.HEADER(2,\"#user_id\",4)",
        "D29": "=PIVOT.HEADER(2,\"#user_id\",5)",
        "D30": "=PIVOT.HEADER(2,\"#user_id\",6)",
        "D31": "=PIVOT.HEADER(2,\"#user_id\",7)",
        "D32": "=PIVOT.HEADER(2,\"#user_id\",8)",
        "D33": "=PIVOT.HEADER(2,\"#user_id\",9)",
        "D34": "=PIVOT.HEADER(2,\"#user_id\",10)",
        "E8": "=_t(\"Tickets\")",
        "E9": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",1)",
        "E10": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",2)",
        "E11": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",3)",
        "E12": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",4)",
        "E13": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",5)",
        "E14": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",6)",
        "E15": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",7)",
        "E16": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",8)",
        "E17": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",9)",
        "E18": "=PIVOT.VALUE(1,\"__count\",\"#team_id\",10)",
        "E24": "=_t(\"Tickets\")",
        "E25": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",1)",
        "E26": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",2)",
        "E27": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",3)",
        "E28": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",4)",
        "E29": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",5)",
        "E30": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",6)",
        "E31": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",7)",
        "E32": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",8)",
        "E33": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",9)",
        "E34": "=PIVOT.VALUE(2,\"__count\",\"#user_id\",10)"
      },
      "styles": {
        "A7": 1,
        "A23": 1,
        "A36": 1,
        "D7": 1,
        "D23": 1,
        "A8": 2,
        "A24": 2,
        "A37": 2,
        "D8": 2,
        "D24": 2,
        "A9:B17": 3,
        "A25:B33": 3,
        "A38:B46": 3,
        "D9:E18": 3,
        "D25:E34": 3,
        "A18": 4,
        "A19:A22": 5,
        "B18:B22": 5,
        "A34": 6,
        "A47": 6,
        "B8": 7,
        "B24": 7,
        "B37": 7,
        "E8": 7,
        "E24": 7
      },
      "formats": {},
      "borders": {
        "A9:B17": 1,
        "A18:B18": 2,
        "A19:B22": 3,
        "A23:B23": 4,
        "A36:B36": 4,
        "D23:E23": 4,
        "A24:B24": 5,
        "A37:B37": 5,
        "D24:E24": 5,
        "A25:B25": 6,
        "A38:B38": 6,
        "D9:E9": 6,
        "D25:E25": 6,
        "A26:B32": 7,
        "A39:B45": 7,
        "D10:E17": 7,
        "D26:E33": 7,
        "A33:B33": 8,
        "A46:B46": 8,
        "D18:E18": 8,
        "D34:E34": 8,
        "A34:B35": 9,
        "A47:B47": 9,
        "D35:E35": 9
      },
      "conditionalFormats": [
        {
          "id": "2eda3bb0-21e2-4700-86fc-5ee11b33e4c1",
          "rule": { "type": "DataBarRule", "color": 16708338, "rangeValues": "E9:E18" },
          "ranges": ["D9:D18"]
        },
        {
          "rule": { "type": "DataBarRule", "color": 15726335, "rangeValues": "E25:E34" },
          "id": "647d8712-3fb0-4a82-bd60-f0b29a0e5c57",
          "ranges": ["D25:D34"]
        },
        {
          "id": "24a19fd8-ba42-48a7-bac2-c2d6eaac274e",
          "rule": { "type": "DataBarRule", "color": 16775149, "rangeValues": "B9:B17" },
          "ranges": ["A9:A17"]
        },
        {
          "id": "66d4484f-b953-4852-8af1-975745008deb",
          "rule": { "type": "DataBarRule", "color": 15531509, "rangeValues": "B38:B46" },
          "ranges": ["A38:A46"]
        },
        {
          "id": "1faed76d-6e53-43c8-887f-76a49e72cd05",
          "rule": { "type": "DataBarRule", "color": 16708338, "rangeValues": "B25:B33" },
          "ranges": ["A25:A33"]
        }
      ],
      "dataValidationRules": [],
      "figures": [
        {
          "id": "7aacba02-73fb-4e18-99f9-c31017cab6da",
          "width": 192,
          "height": 107,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#DC6965",
            "baselineColorUp": "#00A04A",
            "baselineMode": "percentage",
            "title": { "text": "Rating", "bold": true, "color": "#434343" },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!E6",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!D6",
            "humanize": false,
            "chartId": "7aacba02-73fb-4e18-99f9-c31017cab6da"
          },
          "offset": { "x": 203, "y": 9 },
          "col": 0,
          "row": 0
        },
        {
          "id": "c2b71e9b-5f66-41fb-ad81-d63814f07780",
          "width": 192,
          "height": 107,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#DC6965",
            "baselineColorUp": "#00A04A",
            "baselineMode": "percentage",
            "title": { "text": "Tickets", "bold": true, "color": "#434343" },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!E2",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!D2",
            "humanize": false,
            "chartId": "c2b71e9b-5f66-41fb-ad81-d63814f07780"
          },
          "offset": { "x": 0, "y": 9 },
          "col": 0,
          "row": 0
        },
        {
          "id": "2bff6c94-6e18-4af9-b46a-ab1c8ac8f7e0",
          "width": 192,
          "height": 107,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#DC6965",
            "baselineColorUp": "#00A04A",
            "baselineMode": "text",
            "title": { "text": "Time to Assign", "color": "#434343", "bold": true },
            "type": "scorecard",
            "background": "#FEF2F2",
            "baseline": "Data!E3",
            "baselineDescr": { "text": "last period" },
            "keyValue": "Data!D3",
            "humanize": false,
            "chartId": "2bff6c94-6e18-4af9-b46a-ab1c8ac8f7e0"
          },
          "offset": { "x": 406, "y": 9 },
          "col": 0,
          "row": 0
        },
        {
          "id": "26af76da-e3c1-4696-8167-1b33773591e2",
          "width": 192,
          "height": 107,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#DC6965",
            "baselineColorUp": "#00A04A",
            "baselineMode": "text",
            "title": { "text": "Time to Respond", "bold": true, "color": "#434343" },
            "type": "scorecard",
            "background": "#FEF2F2",
            "baseline": "Data!E4",
            "baselineDescr": { "text": "last period" },
            "keyValue": "Data!D4",
            "humanize": false,
            "chartId": "26af76da-e3c1-4696-8167-1b33773591e2"
          },
          "offset": { "x": 606, "y": 9 },
          "col": 0,
          "row": 0
        },
        {
          "id": "26d60f2f-6c8f-4881-9ac5-3a4fde74699e",
          "width": 192,
          "height": 107,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#DC6965",
            "baselineColorUp": "#00A04A",
            "baselineMode": "text",
            "title": { "text": "Time to Close", "bold": true, "color": "#434343" },
            "type": "scorecard",
            "background": "#FEF2F2",
            "baseline": "Data!E5",
            "baselineDescr": { "text": "last period" },
            "keyValue": "Data!D5",
            "humanize": false,
            "chartId": "26d60f2f-6c8f-4881-9ac5-3a4fde74699e"
          },
          "offset": { "x": 807, "y": 9 },
          "col": 0,
          "row": 0
        },
        {
          "id": "8350458d-bc58",
          "col": 0,
          "row": 6,
          "offset": { "x": 0, "y": 7 },
          "width": 476,
          "height": 378,
          "tag": "carousel",
          "data": {
            "chartDefinitions": {
              "7c83311f-28a2-47b3-b27c-4ff69ad74d38": {
                "title": { "text": "" },
                "background": "#FFFFFF",
                "legendPosition": "top",
                "metaData": {
                  "groupBy": ["stage_id"],
                  "measure": "__count",
                  "order": null,
                  "resModel": "helpdesk.ticket.report.analysis",
                  "mode": "pie"
                },
                "searchParams": {
                  "comparison": null,
                  "context": {},
                  "domain": [],
                  "groupBy": ["stage_id"],
                  "orderBy": []
                },
                "type": "odoo_pie",
                "dataSets": [
                  {}
                ]
              }
            },
            "items": [
              { "type": "chart", "chartId": "7c83311f-28a2-47b3-b27c-4ff69ad74d38" },
              { "type": "carouselDataView", "title": "Top" }
            ],
            "title": {
              "text": "Ticket by Stage",
              "fontSize": 21,
              "bold": true,
              "color": "#01666B"
            },
            "fieldMatching": {
              "7c83311f-28a2-47b3-b27c-4ff69ad74d38": {
                "9c37c741-1bb5-439a-b93d-d5443a9544be": { "chain": "create_date", "type": "datetime", "offset": 0 },
                "32224750-df4d-496b-94d1-113aeb0a922a": { "chain": "team_id", "type": "many2one" },
                "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48": { "chain": "user_id", "type": "many2one" },
                "6cfea52a-55aa-4c5e-8068-a087b0432cc4": { "chain": "stage_id", "type": "many2one" },
                "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225": { "chain": "partner_id", "type": "many2one" },
                "7cgfa52a-52bb-5t4e-2089-a980b0432ff5": { "chain": "tag_ids", "type": "many2many" }
              }
            }
          }
        },
        {
          "id": "0bb9f111-6045",
          "col": 2,
          "row": 6,
          "offset": { "x": 48, "y": 7 },
          "width": 476,
          "height": 378,
          "tag": "carousel",
          "data": {
            "chartDefinitions": {
              "0e760caf-4dc1": {
                "title": { "text": "" },
                "background": "#FFFFFF",
                "legendPosition": "top",
                "metaData": {
                  "groupBy": ["stage_id", "team_id"],
                  "measure": "__count",
                  "order": null,
                  "resModel": "helpdesk.ticket.report.analysis",
                  "mode": "bar"
                },
                "searchParams": {
                  "comparison": null,
                  "context": {},
                  "domain": [],
                  "groupBy": ["stage_id", "team_id"],
                  "orderBy": []
                },
                "type": "odoo_bar",
                "dataSets": [
                  {},
                  {},
                  {}
                ],
                "verticalAxisPosition": "left",
                "stacked": true
              }
            },
            "items": [
              { "type": "chart", "chartId": "0e760caf-4dc1", "title": "Chart" },
              { "type": "carouselDataView", "title": "Top 10" }
            ],
            "title": {
              "text": "Ticket by Teams",
              "fontSize": 21,
              "color": "#01666B",
              "bold": true
            },
            "fieldMatching": {
              "0e760caf-4dc1": {
                "9c37c741-1bb5-439a-b93d-d5443a9544be": { "chain": "create_date", "type": "datetime" },
                "32224750-df4d-496b-94d1-113aeb0a922a": { "chain": "team_id", "type": "many2one" },
                "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48": { "chain": "user_id", "type": "many2one" },
                "6cfea52a-55aa-4c5e-8068-a087b0432cc4": { "chain": "stage_id", "type": "many2one" },
                "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225": { "chain": "partner_id", "type": "many2one" },
                "7cgfa52a-52bb-5t4e-2089-a980b0432ff5": { "chain": "tag_ids", "type": "many2many" }
              }
            }
          }
        }
      ],
      "tables": [
        {
          "range": "A37:B59",
          "type": "static",
          "config": {
            "hasFilters": false,
            "totalRow": false,
            "firstColumn": false,
            "lastColumn": false,
            "numberOfHeaders": 1,
            "bandedRows": true,
            "bandedColumns": false,
            "automaticAutofill": true,
            "styleId": "None"
          }
        },
        {
          "range": "D24:E34",
          "type": "static",
          "config": {
            "hasFilters": false,
            "totalRow": false,
            "firstColumn": false,
            "lastColumn": false,
            "numberOfHeaders": 1,
            "bandedRows": true,
            "bandedColumns": false,
            "automaticAutofill": true,
            "styleId": "None"
          }
        },
        {
          "range": "D8:E18",
          "type": "static",
          "config": {
            "hasFilters": false,
            "totalRow": false,
            "firstColumn": false,
            "lastColumn": false,
            "numberOfHeaders": 1,
            "bandedRows": true,
            "bandedColumns": false,
            "automaticAutofill": true,
            "styleId": "None"
          }
        }
      ],
      "areGridLinesVisible": true,
      "isVisible": true,
      "headerGroups": {
        "ROW": [],
        "COL": []
      },
      "comments": {}
    },
    {
      "id": "0f64cc65-f0df-4a80-bf23-c70033b3e60f",
      "name": "Data",
      "colNumber": 26,
      "rowNumber": 108,
      "rows": {},
      "cols": {
        "0": { "size": 135 }
      },
      "merges": [],
      "cells": {
        "A1": "=_t(\"KPI\")",
        "A2": "=_t(\"Tickets\")",
        "A3": "=_t(\"Hours to assign\")",
        "A4": "=_t(\"Hours to respond\")",
        "A5": "=_t(\"Hours to close\")",
        "A6": "=_t(\"Rating\")",
        "B1": "=_t(\"Current\")",
        "B2": "=PIVOT.VALUE(5,\"__count\")",
        "B3": "=PIVOT.VALUE(5,\"ticket_assignation_hours\")",
        "B4": "=PIVOT.VALUE(5,\"avg_response_hours\")",
        "B5": "=PIVOT.VALUE(5,\"ticket_close_hours\")",
        "B6": "=PIVOT.VALUE(5,\"rating_last_value\")",
        "C1": "=_t(\"Previous\")",
        "C2": "=PIVOT.VALUE(6,\"__count\")",
        "C3": "=PIVOT.VALUE(6,\"ticket_assignation_hours\")",
        "C4": "=PIVOT.VALUE(6,\"avg_response_hours\")",
        "C5": "=PIVOT.VALUE(6,\"ticket_close_hours\")",
        "C6": "=PIVOT.VALUE(6,\"rating_last_value\")",
        "D1": "=_t(\"Current\")",
        "D2": "=FORMAT.LARGE.NUMBER(B2)",
        "D3": "=CONCATENATE(IFERROR(ROUND(B3)),\" hours\")",
        "D4": "=CONCATENATE(IFERROR(ROUND(B4)),\" hours\")",
        "D5": "=CONCATENATE(IFERROR(ROUND(B5)),\" hours\")",
        "D6": "=CONCATENATE(IFERROR(ROUND(B6,1)),\"/5\")",
        "E1": "=_t(\"Previous\")",
        "E2": "=FORMAT.LARGE.NUMBER(C2)",
        "E3": "=IFERROR(ROUND(C3))",
        "E4": "=IFERROR(ROUND(C4))",
        "E5": "=IFERROR(ROUND(C5))",
        "E6": "=CONCATENATE(IFERROR(ROUND(C6,1)),\"/5\")"
      },
      "styles": { "A1:E1": 8, "A2:E6": 9 },
      "formats": { "E3:E5": 1 },
      "borders": {},
      "conditionalFormats": [],
      "dataValidationRules": [],
      "figures": [],
      "tables": [],
      "areGridLinesVisible": true,
      "isVisible": true,
      "headerGroups": {
        "ROW": [],
        "COL": []
      },
      "comments": {}
    }
  ],
  "styles": {
    "1": { "textColor": "#01666b", "bold": true, "fontSize": 16 },
    "2": { "textColor": "#434343", "bold": true, "fontSize": 11 },
    "3": { "textColor": "#434343", "verticalAlign": "middle" },
    "4": { "textColor": "#741b47", "fillColor": "#FFFFFF" },
    "5": { "fillColor": "#FFFFFF" },
    "6": { "textColor": "#741b47" },
    "7": {
      "textColor": "#434343",
      "bold": true,
      "fontSize": 11,
      "align": "center"
    },
    "8": { "bold": true, "fillColor": "#f2f2f2" },
    "9": { "fillColor": "#f2f2f2" }
  },
  "formats": { "1": "#,##0" },
  "borders": {
    "1": {
      "bottom": { "style": "thick", "color": "#FFFFFF" },
      "right": { "style": "thick", "color": "#FFFFFF" },
      "left": { "style": "thick", "color": "#FFFFFF" },
      "top": { "style": "thick", "color": "#FFFFFF" }
    },
    "2": {
      "left": { "style": "thin", "color": "#FFFFFF" },
      "right": { "style": "thin", "color": "#FFFFFF" },
      "bottom": { "style": "thin", "color": "#FFFFFF" }
    },
    "3": {
      "left": { "style": "thin", "color": "#FFFFFF" },
      "top": { "style": "thin", "color": "#FFFFFF" },
      "right": { "style": "thin", "color": "#FFFFFF" },
      "bottom": { "style": "thin", "color": "#FFFFFF" }
    },
    "4": {
      "bottom": { "style": "thin", "color": "#CCCCCC" }
    },
    "5": {
      "top": { "style": "thin", "color": "#CCCCCC" }
    },
    "6": {
      "bottom": { "style": "thick", "color": "#FFFFFF" }
    },
    "7": {
      "top": { "style": "thick", "color": "#FFFFFF" },
      "bottom": { "style": "thick", "color": "#FFFFFF" }
    },
    "8": {
      "top": { "style": "thick", "color": "#FFFFFF" },
      "bottom": { "style": "thin", "color": "#FFFFFF" }
    },
    "9": {
      "top": { "style": "thin", "color": "#FFFFFF" }
    }
  },
  "revisionId": "START_REVISION",
  "uniqueFigureIds": true,
  "settings": {
    "locale": {
      "name": "English (US)",
      "code": "en_US",
      "thousandsSeparator": ",",
      "decimalSeparator": ".",
      "dateFormat": "mm/dd/yyyy",
      "timeFormat": "hh:mm:ss",
      "formulaArgSeparator": ",",
      "weekStart": 7
    }
  },
  "pivots": {
    "1": {
      "type": "ODOO",
      "fieldMatching": {
        "9c37c741-1bb5-439a-b93d-d5443a9544be": { "chain": "create_date", "type": "datetime", "offset": 0 },
        "32224750-df4d-496b-94d1-113aeb0a922a": { "chain": "team_id", "type": "many2one" },
        "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48": { "chain": "user_id", "type": "many2one" },
        "6cfea52a-55aa-4c5e-8068-a087b0432cc4": { "chain": "stage_id", "type": "many2one" },
        "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225": { "chain": "partner_id", "type": "many2one" },
        "7cgfa52a-52bb-5t4e-2089-a980b0432ff5": { "chain": "tag_ids", "type": "many2many" }
      },
      "context": {},
      "domain": [
        ["team_id", "!=", false]
      ],
      "id": "1",
      "measures": [
        { "id": "__count", "fieldName": "__count" }
      ],
      "model": "helpdesk.ticket.report.analysis",
      "name": "Ticket Analysis by Team",
      "sortedColumn": {
        "measure": "__count",
        "order": "desc",
        "domain": []
      },
      "formulaId": "1",
      "columns": [],
      "rows": [
        { "fieldName": "team_id" }
      ]
    },
    "2": {
      "type": "ODOO",
      "fieldMatching": {
        "9c37c741-1bb5-439a-b93d-d5443a9544be": { "chain": "create_date", "type": "datetime", "offset": 0 },
        "32224750-df4d-496b-94d1-113aeb0a922a": { "chain": "team_id", "type": "many2one" },
        "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48": { "chain": "user_id", "type": "many2one" },
        "6cfea52a-55aa-4c5e-8068-a087b0432cc4": { "chain": "stage_id", "type": "many2one" },
        "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225": { "chain": "partner_id", "type": "many2one" },
        "7cgfa52a-52bb-5t4e-2089-a980b0432ff5": { "chain": "tag_ids", "type": "many2many" }
      },
      "context": {},
      "domain": [
        ["user_id", "!=", false]
      ],
      "id": "2",
      "measures": [
        { "id": "__count", "fieldName": "__count" }
      ],
      "model": "helpdesk.ticket.report.analysis",
      "name": "Ticket Analysis by Assigned To",
      "sortedColumn": {
        "measure": "__count",
        "order": "desc",
        "domain": []
      },
      "formulaId": "2",
      "columns": [],
      "rows": [
        { "fieldName": "user_id" }
      ]
    },
    "3": {
      "type": "ODOO",
      "fieldMatching": {
        "9c37c741-1bb5-439a-b93d-d5443a9544be": { "chain": "create_date", "type": "datetime", "offset": 0 },
        "32224750-df4d-496b-94d1-113aeb0a922a": { "chain": "team_id", "type": "many2one" },
        "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48": { "chain": "user_id", "type": "many2one" },
        "6cfea52a-55aa-4c5e-8068-a087b0432cc4": { "chain": "stage_id", "type": "many2one" },
        "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225": { "chain": "partner_id", "type": "many2one" },
        "7cgfa52a-52bb-5t4e-2089-a980b0432ff5": { "chain": "tag_ids", "type": "many2many" }
      },
      "context": {},
      "domain": [
        ["stage_id", "!=", false]
      ],
      "id": "3",
      "measures": [
        { "id": "__count", "fieldName": "__count" }
      ],
      "model": "helpdesk.ticket.report.analysis",
      "name": "Ticket Analysis by Ticket Stage",
      "sortedColumn": {
        "measure": "__count",
        "order": "desc",
        "domain": []
      },
      "formulaId": "3",
      "columns": [],
      "rows": [
        { "fieldName": "stage_id" }
      ]
    },
    "4": {
      "type": "ODOO",
      "fieldMatching": {
        "9c37c741-1bb5-439a-b93d-d5443a9544be": { "chain": "create_date", "type": "datetime", "offset": 0 },
        "32224750-df4d-496b-94d1-113aeb0a922a": { "chain": "team_id", "type": "many2one" },
        "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48": { "chain": "user_id", "type": "many2one" },
        "6cfea52a-55aa-4c5e-8068-a087b0432cc4": { "chain": "stage_id", "type": "many2one" },
        "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225": { "chain": "partner_id", "type": "many2one" },
        "7cgfa52a-52bb-5t4e-2089-a980b0432ff5": { "chain": "tag_ids", "type": "many2many" }
      },
      "context": {},
      "domain": [
        ["tag_ids", "!=", false]
      ],
      "id": "4",
      "measures": [
        { "id": "__count", "fieldName": "__count" }
      ],
      "model": "helpdesk.ticket.report.analysis",
      "name": "Ticket Analysis by Tags",
      "sortedColumn": {
        "measure": "__count",
        "order": "desc",
        "domain": []
      },
      "formulaId": "4",
      "columns": [],
      "rows": [
        { "fieldName": "tag_ids" }
      ]
    },
    "5": {
      "type": "ODOO",
      "fieldMatching": {
        "9c37c741-1bb5-439a-b93d-d5443a9544be": { "chain": "create_date", "type": "datetime", "offset": 0 },
        "32224750-df4d-496b-94d1-113aeb0a922a": { "chain": "team_id", "type": "many2one" },
        "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48": { "chain": "user_id", "type": "many2one" },
        "6cfea52a-55aa-4c5e-8068-a087b0432cc4": { "chain": "stage_id", "type": "many2one" },
        "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225": { "chain": "partner_id", "type": "many2one" },
        "7cgfa52a-52bb-5t4e-2089-a980b0432ff5": { "chain": "tag_ids", "type": "many2many" }
      },
      "context": {
        "params": {
          "action": 658,
          "model": "helpdesk.ticket.report.analysis",
          "view_type": "pivot",
          "menu_id": 471,
          "cids": 1
        }
      },
      "domain": [],
      "id": "5",
      "measures": [
        { "id": "__count", "fieldName": "__count" },
        {
          "id": "ticket_assignation_hours",
          "fieldName": "ticket_assignation_hours"
        },
        { "id": "avg_response_hours", "fieldName": "avg_response_hours" },
        { "id": "ticket_close_hours", "fieldName": "ticket_close_hours" },
        { "id": "rating_last_value", "fieldName": "rating_last_value" }
      ],
      "model": "helpdesk.ticket.report.analysis",
      "name": "stats - current",
      "sortedColumn": null,
      "formulaId": "5",
      "columns": [],
      "rows": []
    },
    "6": {
      "type": "ODOO",
      "fieldMatching": {
        "9c37c741-1bb5-439a-b93d-d5443a9544be": { "chain": "create_date", "type": "datetime", "offset": -1 },
        "32224750-df4d-496b-94d1-113aeb0a922a": { "chain": "team_id", "type": "many2one" },
        "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48": { "chain": "user_id", "type": "many2one" },
        "6cfea52a-55aa-4c5e-8068-a087b0432cc4": { "chain": "stage_id", "type": "many2one" },
        "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225": { "chain": "partner_id", "type": "many2one" },
        "7cgfa52a-52bb-5t4e-2089-a980b0432ff5": { "chain": "tag_ids", "type": "many2many" }
      },
      "context": {
        "params": {
          "action": 658,
          "model": "helpdesk.ticket.report.analysis",
          "view_type": "pivot",
          "menu_id": 471,
          "cids": 1
        }
      },
      "domain": [],
      "id": "6",
      "measures": [
        { "id": "__count", "fieldName": "__count" },
        {
          "id": "ticket_assignation_hours",
          "fieldName": "ticket_assignation_hours"
        },
        { "id": "avg_response_hours", "fieldName": "avg_response_hours" },
        { "id": "ticket_close_hours", "fieldName": "ticket_close_hours" },
        { "id": "rating_last_value", "fieldName": "rating_last_value" }
      ],
      "model": "helpdesk.ticket.report.analysis",
      "name": "stats - previous",
      "sortedColumn": null,
      "formulaId": "6",
      "columns": [],
      "rows": []
    },
    "7": {
      "type": "ODOO",
      "fieldMatching": {
        "9c37c741-1bb5-439a-b93d-d5443a9544be": { "chain": "create_date", "type": "datetime", "offset": 0 },
        "32224750-df4d-496b-94d1-113aeb0a922a": { "chain": "team_id", "type": "many2one" },
        "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48": { "chain": "user_id", "type": "many2one" },
        "6cfea52a-55aa-4c5e-8068-a087b0432cc4": { "chain": "stage_id", "type": "many2one" },
        "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225": { "chain": "partner_id", "type": "many2one" },
        "7cgfa52a-52bb-5t4e-2089-a980b0432ff5": { "chain": "tag_ids", "type": "many2many" }
      },
      "context": {},
      "domain": [
        ["partner_id", "!=", false]
      ],
      "id": "7",
      "measures": [
        { "id": "__count", "fieldName": "__count" }
      ],
      "model": "helpdesk.ticket.report.analysis",
      "name": "Ticket Analysis by Customer",
      "sortedColumn": {
        "measure": "__count",
        "order": "desc",
        "domain": []
      },
      "formulaId": "7",
      "columns": [],
      "rows": [
        { "fieldName": "partner_id" }
      ]
    }
  },
  "pivotNextId": 8,
  "customTableStyles": {},
  "globalFilters": [
    {
      "id": "9c37c741-1bb5-439a-b93d-d5443a9544be",
      "type": "date",
      "label": "Period",
      "defaultValue": "last_30_days"
    },
    {
      "id": "32224750-df4d-496b-94d1-113aeb0a922a",
      "type": "relation",
      "label": "Team",
      "modelName": "helpdesk.team",
      "defaultValueDisplayNames": []
    },
    {
      "id": "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48",
      "type": "relation",
      "label": "Agent",
      "modelName": "res.users",
      "defaultValueDisplayNames": []
    },
    {
      "id": "6cfea52a-55aa-4c5e-8068-a087b0432cc4",
      "type": "relation",
      "label": "Ticket Stage",
      "modelName": "helpdesk.stage",
      "defaultValueDisplayNames": []
    },
    {
      "id": "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225",
      "type": "relation",
      "label": "Customer",
      "modelName": "res.partner",
      "defaultValueDisplayNames": []
    },
    {
      "id": "7cgfa52a-52bb-5t4e-2089-a980b0432ff5",
      "type": "relation",
      "label": "Tags",
      "modelName": "helpdesk.tag",
      "defaultValueDisplayNames": []
    }
  ],
  "lists": {},
  "listNextId": 1,
  "chartOdooMenusReferences": {
    "7c83311f-28a2-47b3-b27c-4ff69ad74d38": "helpdesk.menu_helpdesk_root",
    "c2b71e9b-5f66-41fb-ad81-d63814f07780": "helpdesk.helpdesk_ticket_menu_all",
    "7aacba02-73fb-4e18-99f9-c31017cab6da": "helpdesk.helpdesk_ticket_report_menu_ratings",
    "2bff6c94-6e18-4af9-b46a-ab1c8ac8f7e0": "helpdesk.helpdesk_ticket_report_menu",
    "26af76da-e3c1-4696-8167-1b33773591e2": "helpdesk.helpdesk_ticket_report_menu",
    "26d60f2f-6c8f-4881-9ac5-3a4fde74699e": "helpdesk.helpdesk_ticket_report_menu"
  }
}
