Coverage for ingadhoc-odoo-saas-adhoc / saas_provider_upgrade / models / helpdesk_team.py: 71%

1from odoo import fields, models 

2from odoo.models import Model 

3 

4 

5class HelpdeskTeam(models.Model): 

6 _inherit = "helpdesk.team" 

7 

8 upgrade_team = fields.Boolean( 

9 string="Upgrade Team?", 

10 ) 

11 technician_member_ids = fields.Many2many( 

12 "res.users", 

13 "helpdesk_team_technician_rel", 

14 "team_id", 

15 "user_id", 

16 string="Technician Team Members", 

17 domain=lambda self: [("group_ids", "in", self.env.ref("saas_provider_upgrade.group_upgrade_advanced_user").id)], 

18 help="Technical team that will be automatically assigned to the 'Assigned Technician' field in upgrade tickets.", 

19 ) 

20 

21 def _determine_technician_to_assign(self) -> dict[int, Model]: 

22 """ 

23 Get a dict with the technician (per team) that should be assigned to the newly created upgrade ticket. 

24 Uses the technician_member_ids field which is specifically configured for upgrade teams. 

25 

26 :returns: A mapping of team identifier with the "to assign" technician (maybe an empty record). 

27 """ 

28 result = dict.fromkeys(self.ids, self.env["res.users"]) 

29 for team in self: 

30 if not team.technician_member_ids: 30 ↛ 34line 30 didn't jump to line 34 because the condition on line 30 was always true

31 continue 

32 

33 # Use directly the members of the technical team (they are already filtered by domain) 

34 member_ids = team.technician_member_ids.ids 

35 

36 # Assign to the one with the least open tickets (balanced) 

37 ticket_count_data = self.env["helpdesk.ticket"]._read_group( 

38 [ 

39 ("stage_id.fold", "=", False), 

40 ("assigned_technician_id", "in", member_ids), 

41 ("team_id", "=", team.id), 

42 ("upgrade_team", "=", True), 

43 ], 

44 ["assigned_technician_id"], 

45 ["__count"], 

46 ) 

47 

48 open_ticket_per_tech_map = dict.fromkeys(member_ids, 0) 

49 open_ticket_per_tech_map.update((user.id, count) for user, count in ticket_count_data) 

50 result[team.id] = self.env["res.users"].browse( 

51 min(open_ticket_per_tech_map, key=lambda uid: open_ticket_per_tech_map[uid]) 

52 ) 

53 

54 return result