{
  "version": "18.4.14",
  "sheets": [
    {
      "id": "cf4e83c3-9ba8",
      "name": "Dashboard",
      "colNumber": 28,
      "rowNumber": 204,
      "rows": {
        "0": { "size": 32 },
        "1": { "size": 103 },
        "2": { "size": 22 },
        "3": { "size": 32 },
        "4": { "size": 21 },
        "26": { "size": 41 },
        "27": { "size": 46 },
        "28": { "size": 27 },
        "29": { "size": 33 },
        "30": { "size": 33 },
        "31": { "size": 33 },
        "32": { "size": 34 },
        "33": { "size": 37 },
        "50": { "size": 32 }
      },
      "cols": {
        "0": { "size": 50 },
        "1": { "size": 50 },
        "2": { "size": 50 },
        "3": { "size": 50 },
        "4": { "size": 50 },
        "5": { "size": 50 },
        "6": { "size": 50 },
        "7": { "size": 50 },
        "8": { "size": 50 },
        "9": { "size": 50 },
        "10": { "size": 50 },
        "11": { "size": 50 },
        "12": { "size": 50 },
        "13": { "size": 50 },
        "14": { "size": 50 },
        "15": { "size": 50 },
        "16": { "size": 50 },
        "17": { "size": 50 },
        "18": { "size": 50 },
        "19": { "size": 50 },
        "20": { "size": 50 },
        "21": { "size": 50 },
        "22": { "size": 50 },
        "23": { "size": 50 },
        "24": { "size": 50 },
        "25": { "size": 50 },
        "26": { "size": 50 },
        "27": { "size": 50 }
      },
      "merges": [
        "A4:D4",
        "A33:C33",
        "A107:F107",
        "P107:U107",
        "A73:E73",
        "A52:D52",
        "A126:C126",
        "P126:S126",
        "A128:J128",
        "K128:M128",
        "K129:M129",
        "A129:J129",
        "P128:Y128",
        "Z128:AB128",
        "P129:Y129",
        "Z129:AB129",
        "A137:J137",
        "K137:M137",
        "A138:J138",
        "K138:M138",
        "P137:Y137",
        "Z137:AB137",
        "P138:Y138",
        "Z138:AB138",
        "A135:D135",
        "P135:T135",
        "A130:J130",
        "A131:J131",
        "A133:J133",
        "A132:J132",
        "K130:M130",
        "K131:M131",
        "K132:M132",
        "P130:Y130",
        "P131:Y131",
        "P132:Y132",
        "Z130:AB130",
        "Z131:AB131",
        "Z132:AB132",
        "A139:J139",
        "A140:J140",
        "A141:J141",
        "P139:Y139",
        "P140:Y140",
        "P141:Y141",
        "P142:Y142",
        "A142:J142",
        "K133:M133",
        "P133:Y133",
        "Z133:AB133",
        "K139:M139",
        "K140:M140",
        "K141:M141",
        "K142:M142",
        "Z139:AB139",
        "Z140:AB140",
        "Z141:AB141",
        "Z142:AB142",
        "Y34:AB34",
        "Y35:AB35",
        "Y36:AB36",
        "Y37:AB37",
        "Y38:AB38",
        "Y39:AB39",
        "Y40:AB40",
        "Y41:AB41",
        "Y42:AB42",
        "Y43:AB43",
        "Y44:AB44",
        "U34:X34",
        "U35:X35",
        "U36:X36",
        "U37:X37",
        "U38:X38",
        "U39:X39",
        "U40:X40",
        "U41:X41",
        "U42:X42",
        "U43:X43",
        "U44:X44",
        "Q34:T34",
        "Q35:T35",
        "Q36:T36",
        "Q37:T37",
        "Q38:T38",
        "Q39:T39",
        "Q40:T40",
        "Q41:T41",
        "Q42:T42",
        "Q43:T43",
        "Q44:T44",
        "M34:P34",
        "M35:P35",
        "M36:P36",
        "M37:P37",
        "M38:P38",
        "M39:P39",
        "M40:P40",
        "M41:P41",
        "M42:P42",
        "M43:P43",
        "M44:P44",
        "I34:L34",
        "I35:L35",
        "I36:L36",
        "I37:L37",
        "I38:L38",
        "I39:L39",
        "I40:L40",
        "I41:L41",
        "I42:L42",
        "I43:L43",
        "I44:L44",
        "A34:H34",
        "A35:H35",
        "A36:H36",
        "A37:H37",
        "A38:H38",
        "A39:H39",
        "A40:H40",
        "A41:H41",
        "A42:H42",
        "A43:H43",
        "A44:H44",
        "A54:H54",
        "A55:H55",
        "A56:H56",
        "A57:H57",
        "A58:H58",
        "A59:H59",
        "A60:H60",
        "A61:H61",
        "A62:H62",
        "A63:H63",
        "A64:H64",
        "I54:L54",
        "I55:L55",
        "M54:P54",
        "M55:P55",
        "Q54:T54",
        "Q55:T55",
        "I56:L56",
        "I57:L57",
        "I58:L58",
        "I59:L59",
        "I60:L60",
        "I61:L61",
        "I62:L62",
        "I63:L63",
        "I64:L64",
        "M56:P56",
        "M57:P57",
        "M58:P58",
        "M59:P59",
        "M60:P60",
        "M61:P61",
        "M62:P62",
        "M63:P63",
        "M64:P64",
        "Q56:T56",
        "Q57:T57",
        "Q58:T58",
        "Q59:T59",
        "Q60:T60",
        "Q61:T61",
        "Q62:T62",
        "Q63:T63",
        "Q64:T64"
      ],
      "cells": {
        "A4": "[Sessions by Agent](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"partner_id\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"partner_id\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Sessions by Agent\"})",
        "A33": "[Top Agents](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_operator_action\",\"domain\":[],\"context\":{\"group_by\":[],\"pivot_measures\":[\"__count\",\"time_to_answer\",\"duration\",\"rating\",\"number_of_calls\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"pivot\"],[false,\"graph\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Agents\"})",
        "A34": "=_t(\"Agent\")",
        "A35": "=PIVOT.HEADER(3,\"#partner_id\", 1)",
        "A36": "=PIVOT.HEADER(3,\"#partner_id\",2)",
        "A37": "=PIVOT.HEADER(3,\"#partner_id\",3)",
        "A38": "=PIVOT.HEADER(3,\"#partner_id\",4)",
        "A39": "=PIVOT.HEADER(3,\"#partner_id\",5)",
        "A40": "=PIVOT.HEADER(3,\"#partner_id\",6)",
        "A41": "=PIVOT.HEADER(3,\"#partner_id\",7)",
        "A42": "=PIVOT.HEADER(3,\"#partner_id\",8)",
        "A43": "=PIVOT.HEADER(3,\"#partner_id\",9)",
        "A44": "=PIVOT.HEADER(3,\"#partner_id\",10)",
        "A52": "[Calls by Agents](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"partner_id\"],\"graph_measure\":\"number_of_calls\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"partner_id\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Calls by Agent\"})",
        "A54": "=_t(\"Agent\")",
        "A55": "=PIVOT.HEADER(6,\"#partner_id\", 1)",
        "A56": "=PIVOT.HEADER(6,\"#partner_id\",2)",
        "A57": "=PIVOT.HEADER(6,\"#partner_id\",3)",
        "A58": "=PIVOT.HEADER(6,\"#partner_id\",4)",
        "A59": "=PIVOT.HEADER(6,\"#partner_id\",5)",
        "A60": "=PIVOT.HEADER(6,\"#partner_id\",6)",
        "A61": "=PIVOT.HEADER(6,\"#partner_id\",7)",
        "A62": "=PIVOT.HEADER(6,\"#partner_id\",8)",
        "A63": "=PIVOT.HEADER(6,\"#partner_id\",9)",
        "A64": "=PIVOT.HEADER(6,\"#partner_id\",10)",
        "A73": "[Sessions by Day](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"start_date:day\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"start_date:day\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Sessions by Day\"})",
        "A107": "[Sessions by Day of Week](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_operator_action\",\"domain\":[],\"context\":{\"group_by\":[\"day_number\"],\"pivot_measures\":[\"__count\",\"time_to_answer\",\"duration\",\"rating\",\"number_of_calls\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"partner_id\"]},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"pivot\"],[false,\"graph\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Sessions by Day of Week\"})",
        "A126": "[Top Countries](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"country_id\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"country_id\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Countries\"})",
        "A128": "=_t(\"Country\")",
        "A129": "=PIVOT.HEADER(9,\"#country_id\", 1)",
        "A130": "=PIVOT.HEADER(9,\"#country_id\",2)",
        "A131": "=PIVOT.HEADER(9,\"#country_id\",3)",
        "A132": "=PIVOT.HEADER(9,\"#country_id\",4)",
        "A133": "=PIVOT.HEADER(9,\"#country_id\",5)",
        "A135": "[Top Expertises](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"session_expertises\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"session_expertises\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Expertises\"})",
        "A137": "=_t(\"Expertise\")",
        "A138": "=PIVOT.HEADER(11,\"#session_expertises\", 1)",
        "A139": "=PIVOT.HEADER(11,\"#session_expertises\",2)",
        "A140": "=PIVOT.HEADER(11,\"#session_expertises\",3)",
        "A141": "=PIVOT.HEADER(11,\"#session_expertises\",4)",
        "A142": "=PIVOT.HEADER(11,\"#session_expertises\",5)",
        "I34": "=_t(\"Sessions\")",
        "I35": "=PIVOT.VALUE(3,  \"__count\", \"#partner_id\", 1)",
        "I36": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",2)",
        "I37": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",3)",
        "I38": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",4)",
        "I39": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",5)",
        "I40": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",6)",
        "I41": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",7)",
        "I42": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",8)",
        "I43": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",9)",
        "I44": "=PIVOT.VALUE(3,\"__count\",\"#partner_id\",10)",
        "I54": "=_t(\"Sessions with Calls (#)\")",
        "I55": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\", 1)",
        "I56": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",2)",
        "I57": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",3)",
        "I58": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",4)",
        "I59": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",5)",
        "I60": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",6)",
        "I61": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",7)",
        "I62": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",8)",
        "I63": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",9)",
        "I64": "=PIVOT.VALUE(6,\"has_call:sum\",\"#partner_id\",10)",
        "K128": "=_t(\"Sessions\")",
        "K129": "=PIVOT.VALUE(9,\"__count\",\"#country_id\", 1)",
        "K130": "=PIVOT.VALUE(9,\"__count\",\"#country_id\",2)",
        "K131": "=PIVOT.VALUE(9,\"__count\",\"#country_id\",3)",
        "K132": "=PIVOT.VALUE(9,\"__count\",\"#country_id\",4)",
        "K133": "=PIVOT.VALUE(9,\"__count\",\"#country_id\",5)",
        "K137": "=_t(\"Sessions\")",
        "K138": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\", 1)",
        "K139": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\",2)",
        "K140": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\",3)",
        "K141": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\",4)",
        "K142": "=PIVOT.VALUE(11,\"__count\",\"#session_expertises\",5)",
        "M34": "=_t(\"Session Duration (min)\")",
        "M35": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",1)",
        "M36": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",2)",
        "M37": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",3)",
        "M38": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",4)",
        "M39": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",5)",
        "M40": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",6)",
        "M41": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",7)",
        "M42": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",8)",
        "M43": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",9)",
        "M44": "=PIVOT.VALUE(3,\"duration:avg\",\"#partner_id\",10)",
        "M54": "=_t(\"Sessions with Calls (%)\")",
        "M55": "=IF(I55, I55 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 1), \"\")",
        "M56": "=IF(I56, I56 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 2), \"\")",
        "M57": "=IF(I57, I57 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 3), \"\")",
        "M58": "=IF(I58, I58 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 4), \"\")",
        "M59": "=IF(I59, I59 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 5), \"\")",
        "M60": "=IF(I60, I60 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 6), \"\")",
        "M61": "=IF(I61, I61 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 7), \"\")",
        "M62": "=IF(I62, I62 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 8), \"\")",
        "M63": "=IF(I63, I63 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 9), \"\")",
        "M64": "=IF(I64, I64 / PIVOT.VALUE(6, \"__count\", \"#partner_id\", 10), \"\")",
        "P107": "[Sessions by Hour of Day](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"start_hour\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"start_hour\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Sessions by Hour of Day\"})",
        "P126": "[Top Languages](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"lang_id\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"lang_id\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Languages\"})",
        "P128": "=_t(\"Language\")",
        "P129": "=PIVOT.HEADER(10,\"#lang_id\", 1)",
        "P130": "=PIVOT.HEADER(10,\"#lang_id\",2)",
        "P131": "=PIVOT.HEADER(10,\"#lang_id\",3)",
        "P132": "=PIVOT.HEADER(10,\"#lang_id\",4)",
        "P133": "=PIVOT.HEADER(10,\"#lang_id\",5)",
        "P135": "[Top Chatbot Answers](odoo://view/{\"viewType\":\"graph\",\"action\":{\"xmlId\":\"im_livechat.im_livechat_report_channel_action\",\"domain\":[],\"context\":{\"group_by\":[\"chatbot_answers_path\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"chatbot_answers_path\"],\"graph_order\":null,\"graph_stacked\":true},\"modelName\":\"im_livechat.report.channel\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Chatbot Answers\"})",
        "P137": "=_t(\"Chatbot Answer\")",
        "P138": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\", 1)",
        "P139": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\",2)",
        "P140": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\",3)",
        "P141": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\",4)",
        "P142": "=PIVOT.HEADER(12,\"#chatbot_answers_path_str\",5)",
        "Q34": "=_t(\"Time to Respond (sec)\")",
        "Q35": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\", 1)",
        "Q36": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",2)",
        "Q37": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",3)",
        "Q38": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",4)",
        "Q39": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",5)",
        "Q40": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",6)",
        "Q41": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",7)",
        "Q42": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",8)",
        "Q43": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",9)",
        "Q44": "=PIVOT.VALUE(3,\"time_to_answer:avg\",\"#partner_id\",10)",
        "Q54": "=_t(\"Call Duration\")",
        "Q55": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 1), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 1)  / 24, \"\")",
        "Q56": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 2), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 2)  / 24, \"\")",
        "Q57": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 3), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 3)  / 24, \"\")",
        "Q58": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 4), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 4)  / 24, \"\")",
        "Q59": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 5), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 5)  / 24, \"\")",
        "Q60": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 6), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 6)  / 24, \"\")",
        "Q61": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 7), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 7)  / 24, \"\")",
        "Q62": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 8), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 8)  / 24, \"\")",
        "Q63": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 9), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 9)  / 24, \"\")",
        "Q64": "=if(PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 10), PIVOT.VALUE(6,\"call_duration_hour:avg\",\"#partner_id\", 10)  / 24, \"\")",
        "U34": "=_t(\"Messages per Session\")",
        "U35": "=PIVOT.VALUE(3,\"nbr_message:avg\", \"#partner_id\", 1)",
        "U36": "=PIVOT.VALUE(3,\"nbr_message:avg\",\"#partner_id\",2)",
        "U37": "=PIVOT.VALUE(3,\"nbr_message:avg\",\"#partner_id\",3)",
        "U38": "=PIVOT.VALUE(3,\"nbr_message:avg\",\"#partner_id\",4)",
        "U39": "=PIVOT.VALUE(3,\"nbr_message:avg\",\"#partner_id\",5)",
        "U40": "=PIVOT.VALUE(3,\"nbr_message:avg\",\"#partner_id\",6)",
        "U41": "=PIVOT.VALUE(3,\"nbr_message:avg\",\"#partner_id\",7)",
        "U42": "=PIVOT.VALUE(3,\"nbr_message:avg\",\"#partner_id\",8)",
        "U43": "=PIVOT.VALUE(3,\"nbr_message:avg\",\"#partner_id\",9)",
        "U44": "=PIVOT.VALUE(3,\"nbr_message:avg\",\"#partner_id\",10)",
        "Y34": "=_t(\"Rating (%)\")",
        "Y35": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",1)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",1) - 1, 0) * 0.25, \"\")",
        "Y36": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",2)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",2) - 1, 0) * 0.25, \"\")",
        "Y37": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",3)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",3) - 1, 0) * 0.25, \"\")",
        "Y38": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",4)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",4) - 1, 0) * 0.25, \"\")",
        "Y39": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",5)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",5) - 1, 0) * 0.25, \"\")",
        "Y40": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",6)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",6) - 1, 0) * 0.25, \"\")",
        "Y41": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",7)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",7) - 1, 0) * 0.25, \"\")",
        "Y42": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",8)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",8) - 1, 0) * 0.25, \"\")",
        "Y43": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",9)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",9) - 1, 0) * 0.25, \"\")",
        "Y44": "=IF(ISNUMBER(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",10)), MAX(PIVOT.VALUE(3,\"rating:avg\",\"#partner_id\",10) - 1, 0) * 0.25, \"\")",
        "Z128": "=_t(\"Sessions\")",
        "Z129": "=PIVOT.VALUE(10,\"__count\",\"#lang_id\", 1)",
        "Z130": "=PIVOT.VALUE(10,\"__count\",\"#lang_id\",2)",
        "Z131": "=PIVOT.VALUE(10,\"__count\",\"#lang_id\",3)",
        "Z132": "=PIVOT.VALUE(10,\"__count\",\"#lang_id\",4)",
        "Z133": "=PIVOT.VALUE(10,\"__count\",\"#lang_id\",5)",
        "Z137": "=_t(\"Sessions\")",
        "Z138": "=PIVOT.VALUE(12,\"__count\",\"#chatbot_answers_path_str\", 1)",
        "Z139": "=PIVOT.VALUE(12,\"__count\",\"#chatbot_answers_path_str\",2)",
        "Z140": "=PIVOT.VALUE(12,\"__count\",\"#chatbot_answers_path_str\",3)",
        "Z141": "=PIVOT.VALUE(12,\"__count\",\"#chatbot_answers_path_str\",4)",
        "Z142": "=PIVOT.VALUE(12,\"__count\",\"#chatbot_answers_path_str\",5)"
      },
      "styles": {
        "A1": 1,
        "C5": 1,
        "D33": 1,
        "E4:E5": 1,
        "K129:M129": 1,
        "K138:M138": 1,
        "F52:N52": 1,
        "Z129:AB129": 1,
        "Z138:AB138": 1,
        "A4:B5": 2,
        "A33:C33": 2,
        "A126:C126": 2,
        "C4:D4": 2,
        "A135:D135": 2,
        "A73:E73": 2,
        "A107:F107": 2,
        "P126:S126": 2,
        "P135:T135": 2,
        "P107:U107": 2,
        "A34:H34": 3,
        "A54:H54": 3,
        "B64:H64": 3,
        "A128:J128": 3,
        "A137:J137": 3,
        "J56:L64": 3,
        "P128:Y128": 3,
        "P137:Y137": 3,
        "A35": 4,
        "A55": 4,
        "B35:C44": 4,
        "D35:H35": 4,
        "B55:H63": 4,
        "A52:D52": 5,
        "E36:G44": 6,
        "J35:L35": 6,
        "N35:P35": 6,
        "R35:T35": 6,
        "V35:X35": 6,
        "J36:L44": 7,
        "K128:M128": 7,
        "K137:M137": 7,
        "N36:P44": 7,
        "R36:T44": 7,
        "I54:T54": 7,
        "V41:X44": 7,
        "I34:AB34": 7,
        "Z128:AB128": 7,
        "Z137:AB137": 7,
        "I55:L55": 8,
        "M55:P64": 8
      },
      "formats": {
        "B55:B56": 1,
        "D55": 1,
        "H35": 1,
        "I55:I64": 1,
        "L35:M35": 1,
        "Q35": 1,
        "C35:C44": 2,
        "E35:G44": 2,
        "J35:K44": 2,
        "N35:N44": 2,
        "D65": 3,
        "L55:L64": 3,
        "N56:O64": 3,
        "Q55:Q64": 3,
        "R55:T55": 3,
        "H55:H64": 4,
        "J55:K55": 4,
        "M55:M64": 4,
        "N55:P55": 4,
        "Y35:AB44": 4
      },
      "borders": {
        "A107:M107": 1,
        "A126:M126": 1,
        "A135:M135": 1,
        "A4:AB4": 1,
        "A33:AB33": 1,
        "A52:AB52": 1,
        "A73:AB73": 1,
        "P107:AB107": 1,
        "P126:AB126": 1,
        "P135:AB135": 1
      },
      "conditionalFormats": [
        {
          "rule": { "type": "DataBarRule", "color": 15531509, "rangeValues": "I35:L44" },
          "id": "b175f93a-1542",
          "ranges": ["A35:A44"]
        },
        {
          "rule": { "type": "DataBarRule", "color": 15531509, "rangeValues": "I55:L64" },
          "id": "2a77c4d0-e66a",
          "ranges": ["A55:H64"]
        },
        {
          "rule": { "type": "DataBarRule", "color": 15531509, "rangeValues": "K129:M133" },
          "id": "bea9774e-9ff9",
          "ranges": ["A129:J133"]
        },
        {
          "rule": { "type": "DataBarRule", "color": 15531509, "rangeValues": "Z129:AB133" },
          "id": "8bd95a2e-8387",
          "ranges": ["P129:Y133"]
        },
        {
          "rule": { "type": "DataBarRule", "color": 15531509, "rangeValues": "K138:M142" },
          "id": "391a2b88-fd28",
          "ranges": ["A138:J142"]
        },
        {
          "rule": { "type": "DataBarRule", "color": 15531509, "rangeValues": "Z138:AB142" },
          "id": "4940c66f-e877",
          "ranges": ["P138:Y142"]
        }
      ],
      "dataValidationRules": [],
      "figures": [
        {
          "id": "b47aaa91-819c",
          "col": 0,
          "row": 1,
          "offset": { "x": 0, "y": 4 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#DC6965",
            "baselineColorUp": "#00A04A",
            "baselineMode": "percentage",
            "title": { "text": "Sessions", "bold": true, "color": "#434343" },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!E2",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!D2",
            "humanize": true
          }
        },
        {
          "id": "669caec3-bf59",
          "col": 0,
          "row": 1,
          "offset": { "x": 287.5, "y": 4 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#DC6965",
            "baselineColorUp": "#00A04A",
            "baselineMode": "text",
            "title": { "text": "Session Duration", "color": "#434343", "bold": true },
            "type": "scorecard",
            "background": "#F4CCCC",
            "baseline": "Data!C4",
            "baselineDescr": { "text": "last period" },
            "keyValue": "Data!B4",
            "humanize": true
          }
        },
        {
          "id": "c859e1b2-98e2",
          "col": 0,
          "row": 1,
          "offset": { "x": 575, "y": 4 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#DC6965",
            "baselineColorUp": "#00A04A",
            "baselineMode": "text",
            "title": { "text": "Time to Respond", "bold": true, "color": "#434343" },
            "type": "scorecard",
            "background": "#F4CCCC",
            "baseline": "Data!C3",
            "baselineDescr": { "text": "last period" },
            "keyValue": "Data!B3",
            "humanize": true
          }
        },
        {
          "id": "817ebe59-aa76",
          "col": 0,
          "row": 1,
          "offset": { "x": 862.5, "y": 4 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#EA6175",
            "baselineColorUp": "#43C5B1",
            "baselineMode": "percentage",
            "title": {
              "text": "Messages per session",
              "bold": true,
              "align": "left",
              "fontSize": 14
            },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!C6",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!B6",
            "humanize": true
          }
        },
        {
          "id": "f8004001-f384",
          "col": 0,
          "row": 1,
          "offset": { "x": 1150, "y": 4 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "background": "#EFF6FF",
            "sectionRule": {
              "colors": {
                "lowerColor": "#cc0000",
                "middleColor": "#f1c232",
                "upperColor": "#6aa84f"
              },
              "rangeMin": "0",
              "rangeMax": "100",
              "lowerInflectionPoint": { "type": "number", "value": "20", "operator": "<=" },
              "upperInflectionPoint": { "type": "number", "value": "50", "operator": "<=" }
            },
            "title": { "text": "Rating (%)", "bold": true, "color": "#434343", "fontSize": 14 },
            "type": "gauge",
            "dataRange": "Data!D5"
          }
        },
        {
          "id": "1b00e2ec-de7f",
          "col": 0,
          "row": 4,
          "offset": { "x": 0, "y": 15 },
          "width": 1400,
          "height": 700,
          "tag": "chart",
          "data": {
            "title": { "text": "" },
            "background": "#FFFFFF",
            "legendPosition": "none",
            "metaData": {
              "groupBy": ["partner_id"],
              "measure": "__count",
              "order": "DESC",
              "resModel": "im_livechat.report.channel",
              "mode": "bar"
            },
            "searchParams": {
              "comparison": null,
              "context": { "im_livechat.hide_partner_company": true },
              "domain": [
                ["partner_id.chatbot_script_ids", "=", false]
              ],
              "groupBy": ["partner_id"],
              "orderBy": []
            },
            "type": "odoo_bar",
            "dataSets": [],
            "verticalAxisPosition": "left",
            "stacked": false,
            "fieldMatching": {
              "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime" },
              "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
              "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
              "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
              "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" },
              "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" }
            }
          }
        },
        {
          "id": "a8cdffbf-c922",
          "col": 0,
          "row": 45,
          "offset": { "x": 287.5, "y": 12 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#EA6175",
            "baselineColorUp": "#43C5B1",
            "baselineMode": "percentage",
            "title": { "text": "Sessions with Calls (#)", "bold": true },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!C7",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!B7",
            "humanize": true
          }
        },
        {
          "id": "f9d08184-6089",
          "col": 0,
          "row": 45,
          "offset": { "x": 575, "y": 12 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#EA6175",
            "baselineColorUp": "#43C5B1",
            "baselineMode": "percentage",
            "title": { "text": "Sessions with Calls (%)", "bold": true },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!C8",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!B8",
            "humanize": true
          }
        },
        {
          "id": "ed6c9126-a259",
          "col": 0,
          "row": 45,
          "offset": { "x": 862.5, "y": 12 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#EA6175",
            "baselineColorUp": "#43C5B1",
            "baselineMode": "percentage",
            "title": { "text": "Call Duration", "bold": true },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!C9",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!B9",
            "humanize": false
          }
        },
        {
          "id": "ecab6849-00d6",
          "col": 0,
          "row": 64,
          "offset": { "x": 0, "y": 14 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#EA6175",
            "baselineColorUp": "#43C5B1",
            "baselineMode": "percentage",
            "title": { "text": "Handled by Bot", "bold": true },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!C10",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!B10",
            "humanize": true
          }
        },
        {
          "id": "e28f8bef-9ed4",
          "col": 0,
          "row": 64,
          "offset": { "x": 287.5, "y": 14 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#EA6175",
            "baselineColorUp": "#43C5B1",
            "baselineMode": "percentage",
            "title": { "text": "Handled by Agent", "bold": true },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!C11",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!B11",
            "humanize": true
          }
        },
        {
          "id": "849cc753-af26",
          "col": 0,
          "row": 64,
          "offset": { "x": 575, "y": 14 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#EA6175",
            "baselineColorUp": "#43C5B1",
            "baselineMode": "percentage",
            "title": { "text": "Escalated", "bold": true },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!C12",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!B12",
            "humanize": true
          }
        },
        {
          "id": "8f96cf4c-942e",
          "col": 0,
          "row": 64,
          "offset": { "x": 862.5, "y": 14 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#EA6175",
            "baselineColorUp": "#43C5B1",
            "baselineMode": "percentage",
            "title": { "text": "Not Answered", "bold": true },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!C13",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!B13",
            "humanize": true
          }
        },
        {
          "id": "2aba95e3-9993",
          "col": 0,
          "row": 64,
          "offset": { "x": 1150, "y": 14 },
          "width": 250,
          "height": 102,
          "tag": "chart",
          "data": {
            "baselineColorDown": "#EA6175",
            "baselineColorUp": "#43C5B1",
            "baselineMode": "percentage",
            "title": { "text": "No One Available", "bold": true },
            "type": "scorecard",
            "background": "#EFF6FF",
            "baseline": "Data!C14",
            "baselineDescr": { "text": "since last period" },
            "keyValue": "Data!B14",
            "humanize": true
          }
        },
        {
          "id": "ead13406-6cc1",
          "col": 0,
          "row": 73,
          "offset": { "x": 0, "y": 11 },
          "width": 1400,
          "height": 700,
          "tag": "chart",
          "data": {
            "title": { "text": "" },
            "background": "#FFFFFF",
            "legendPosition": "none",
            "metaData": {
              "groupBy": ["start_date:day"],
              "measure": "__count",
              "order": null,
              "resModel": "im_livechat.report.channel",
              "mode": "bar"
            },
            "searchParams": {
              "context": {
                "pivot_measures": ["__count", "time_to_answer", "duration", "rating", "number_of_calls"],
                "im_livechat.hide_partner_company": true
              },
              "domain": [],
              "groupBy": ["start_date:day"],
              "orderBy": []
            },
            "type": "odoo_bar",
            "actionXmlId": "im_livechat.im_livechat_report_channel_action",
            "dataSets": [],
            "verticalAxisPosition": "left",
            "stacked": true,
            "fieldMatching": {
              "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime" },
              "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
              "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
              "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
              "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
              "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
            }
          }
        },
        {
          "id": "6433af83-2dbd",
          "col": 0,
          "row": 107,
          "offset": { "x": 0, "y": 10 },
          "width": 649,
          "height": 350,
          "tag": "chart",
          "data": {
            "title": { "text": "" },
            "background": "#FFFFFF",
            "legendPosition": "none",
            "metaData": {
              "groupBy": ["day_number"],
              "measure": "__count",
              "order": null,
              "resModel": "im_livechat.report.channel",
              "mode": "bar"
            },
            "searchParams": {
              "context": {
                "pivot_measures": ["__count", "time_to_answer", "duration", "rating", "number_of_calls"],
                "im_livechat.hide_partner_company": true
              },
              "domain": [],
              "groupBy": ["day_number"],
              "orderBy": []
            },
            "type": "odoo_bar",
            "actionXmlId": "im_livechat.im_livechat_report_channel_action",
            "dataSets": [],
            "verticalAxisPosition": "left",
            "stacked": false,
            "fieldMatching": {
              "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime" },
              "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
              "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
              "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
              "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
              "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
            }
          }
        },
        {
          "id": "98a0cc2d-8c14",
          "col": 14,
          "row": 107,
          "offset": { "x": 48, "y": 10 },
          "width": 652,
          "height": 350,
          "tag": "chart",
          "data": {
            "title": { "text": "" },
            "background": "#FFFFFF",
            "legendPosition": "none",
            "metaData": {
              "groupBy": ["start_hour"],
              "measure": "__count",
              "order": null,
              "resModel": "im_livechat.report.channel",
              "mode": "bar"
            },
            "searchParams": {
              "context": {
                "pivot_measures": ["__count", "time_to_answer", "duration", "rating", "number_of_calls"],
                "im_livechat.hide_partner_company": true
              },
              "domain": [],
              "groupBy": ["start_hour"],
              "orderBy": []
            },
            "type": "odoo_bar",
            "actionXmlId": "im_livechat.im_livechat_report_channel_action",
            "dataSets": [],
            "verticalAxisPosition": "left",
            "stacked": false,
            "fieldMatching": {
              "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime" },
              "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
              "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
              "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
              "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
              "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
            }
          }
        }
      ],
      "tables": [],
      "areGridLinesVisible": true,
      "isVisible": true,
      "headerGroups": {
        "ROW": [],
        "COL": []
      },
      "comments": {}
    },
    {
      "id": "16705d67-20c0-466d-ac72-3b955432e0ba",
      "name": "Data",
      "colNumber": 65,
      "rowNumber": 95,
      "rows": {},
      "cols": {
        "0": { "size": 164 },
        "1": { "size": 110 },
        "2": { "size": 110 },
        "3": { "size": 110 },
        "4": { "size": 110 }
      },
      "merges": [],
      "cells": {
        "A1": "=_t(\"KPI\")",
        "A2": "=_t(\"Sessions\")",
        "A3": "=_t(\"Avg. time to respond\")",
        "A4": "=_t(\"Avg. session duration\")",
        "A5": "=_t(\"Avg. Rating\")",
        "A6": "=_t(\"Avg. number of messages\")",
        "A7": "# number of calls",
        "A8": "% number of calls",
        "A9": "Avg. call duration",
        "A10": "Sum handled by bot",
        "A11": "Sum handled by agent",
        "A12": "Sum escalated",
        "A13": "Sum failure no_answer",
        "A14": "Sum failure no_agent",
        "B1": "=_t(\"Current\")",
        "B2": "=PIVOT.VALUE(4,\"__count\")",
        "B3": "=PIVOT.VALUE(1, \"time_to_answer:avg\")",
        "B4": "=PIVOT.VALUE(1,\"duration:avg\")",
        "B5": "=IF(ISNUMBER(PIVOT.VALUE(1,\"rating:avg\")), MAX(PIVOT.VALUE(1,\"rating:avg\") - 1, 0) * 100 / 4, \"\")",
        "B6": "=PIVOT.VALUE(1,\"nbr_message:avg\")",
        "B7": "=PIVOT.VALUE(1, \"has_call:sum\")",
        "B8": "=IF(B2 > 0, B7/B2, 0)",
        "B9": "=PIVOT.VALUE(1, \"call_duration_hour:avg\") / 24",
        "B10": "=PIVOT.VALUE(1,\"handled_by_bot:sum\")",
        "B11": "=PIVOT.VALUE(1,\"handled_by_agent:sum\")",
        "B12": "=PIVOT.VALUE(7,\"__count\",\"session_outcome\",\"escalated\")",
        "B13": "=PIVOT.VALUE(7,\"__count\",\"session_outcome\",\"no_answer\")",
        "B14": "=IF(PIVOT.VALUE(7,\"__count\",\"session_outcome\", \"no_agent\"), PIVOT.VALUE(7,\"__count\",\"session_outcome\", \"no_agent\"), 0)",
        "C1": "=_t(\"Previous\")",
        "C2": "=PIVOT.VALUE(5,\"__count\")",
        "C3": "=PIVOT.VALUE(2,\"time_to_answer:avg\")",
        "C4": "=PIVOT.VALUE(2,\"duration:avg\")",
        "C6": "=PIVOT.VALUE(2,\"nbr_message:avg\")",
        "C7": "=PIVOT.VALUE(2, \"has_call:sum\")",
        "C8": "=IF(C2 > 0, C7/C2, 0)",
        "C9": "=PIVOT.VALUE(2, \"call_duration_hour:avg\") / 24",
        "C10": "=PIVOT.VALUE(2,\"handled_by_bot:sum\")",
        "C11": "=PIVOT.VALUE(2,\"handled_by_agent:sum\")",
        "C12": "=PIVOT.VALUE(8,\"__count\",\"session_outcome\",\"escalated\")",
        "C13": "=PIVOT.VALUE(8,\"__count\",\"session_outcome\",\"escalated\")",
        "C14": "=IF(PIVOT.VALUE(8,\"__count\",\"session_outcome\", \"no_agent\"), PIVOT.VALUE(8,\"__count\",\"session_outcome\", \"no_agent\"), 0)",
        "D1": "=_t(\"Current\")",
        "D2": "=FORMAT.LARGE.NUMBER(B2)",
        "D5": "=B5",
        "E1": "=_t(\"Previous\")",
        "E2": "=FORMAT.LARGE.NUMBER(C2)"
      },
      "styles": { "F8": 1, "F12": 1 },
      "formats": { "B9:C9": 3, "I15": 3, "B3:C3": 5, "B4:C4": 6, "B8:C8": 7 },
      "borders": {},
      "conditionalFormats": [],
      "dataValidationRules": [],
      "figures": [],
      "tables": [],
      "areGridLinesVisible": true,
      "isVisible": true,
      "headerGroups": {
        "ROW": [],
        "COL": []
      },
      "comments": {}
    }
  ],
  "styles": {
    "1": { "align": "right" },
    "2": { "fontSize": 16, "bold": true, "textColor": "#01666B" },
    "3": { "bold": true, "fontSize": 11, "textColor": "#434343" },
    "4": { "textColor": "#000000" },
    "5": {
      "bold": true,
      "fillColor": "#FFFFFF",
      "fontSize": 16,
      "textColor": "#01666B"
    },
    "6": { "textColor": "#000000", "align": "right" },
    "7": {
      "bold": true,
      "fontSize": 11,
      "align": "center",
      "textColor": "#434343"
    },
    "8": { "textColor": "#434343" }
  },
  "formats": {
    "1": "#,##0",
    "2": "0[$]",
    "3": "hhhh:mm:ss",
    "4": "0.00%",
    "5": "0 \"sec\"",
    "6": "0 \"min\"",
    "7": "0%"
  },
  "borders": {
    "1": {
      "bottom": { "style": "thin", "color": "#CCCCCC" }
    }
  },
  "revisionId": "3d6a9a87-82d5-4046-9946-0c9505fd822a",
  "uniqueFigureIds": true,
  "settings": {
    "locale": {
      "name": "English (US)",
      "code": "en_US",
      "thousandsSeparator": ",",
      "decimalSeparator": ".",
      "dateFormat": "mm/dd/yyyy",
      "timeFormat": "hh:mm:ss",
      "formulaArgSeparator": ",",
      "weekStart": 7
    }
  },
  "pivots": {
    "1": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [],
      "id": "1",
      "measures": [
        { "id": "duration:avg", "fieldName": "duration", "aggregator": "avg" },
        {
          "id": "time_to_answer:avg",
          "fieldName": "time_to_answer",
          "aggregator": "avg"
        },
        { "id": "rating:avg", "fieldName": "rating", "aggregator": "avg" },
        {
          "id": "nbr_message:avg",
          "fieldName": "nbr_message",
          "aggregator": "avg"
        },
        { "id": "has_call:sum", "fieldName": "has_call", "aggregator": "sum" },
        {
          "id": "call_duration_hour:avg",
          "fieldName": "call_duration_hour",
          "aggregator": "avg"
        },
        {
          "id": "handled_by_bot:sum",
          "fieldName": "handled_by_bot",
          "aggregator": "sum"
        },
        {
          "id": "handled_by_agent:sum",
          "fieldName": "handled_by_agent",
          "aggregator": "sum"
        }
      ],
      "model": "im_livechat.report.channel",
      "name": "stats 2 - current",
      "sortedColumn": null,
      "formulaId": "1",
      "columns": [],
      "rows": []
    },
    "2": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": -1 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [],
      "id": "2",
      "measures": [
        { "id": "duration:avg", "fieldName": "duration", "aggregator": "avg" },
        {
          "id": "time_to_answer:avg",
          "fieldName": "time_to_answer",
          "aggregator": "avg"
        },
        { "id": "rating:avg", "fieldName": "rating", "aggregator": "avg" },
        {
          "id": "nbr_message:avg",
          "fieldName": "nbr_message",
          "aggregator": "avg"
        },
        { "id": "has_call:sum", "fieldName": "has_call", "aggregator": "sum" },
        {
          "id": "call_duration_hour:avg",
          "fieldName": "call_duration_hour",
          "aggregator": "avg"
        },
        {
          "id": "handled_by_agent:sum",
          "fieldName": "handled_by_agent",
          "aggregator": "sum"
        },
        {
          "id": "handled_by_bot:sum",
          "fieldName": "handled_by_bot",
          "aggregator": "sum"
        }
      ],
      "model": "im_livechat.report.channel",
      "name": "stats 2 - previous",
      "sortedColumn": null,
      "formulaId": "2",
      "columns": [],
      "rows": []
    },
    "3": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": { "im_livechat.hide_partner_company": true },
      "domain": [
        ["partner_id.chatbot_script_ids", "=", false]
      ],
      "id": "3",
      "measures": [
        { "id": "__count", "fieldName": "__count", "aggregator": "sum" },
        {
          "id": "time_to_answer:avg",
          "fieldName": "time_to_answer",
          "aggregator": "avg"
        },
        { "id": "duration:avg", "fieldName": "duration", "aggregator": "avg" },
        { "id": "rating:avg", "fieldName": "rating", "aggregator": "avg" },
        {
          "id": "nbr_message:avg",
          "fieldName": "nbr_message",
          "aggregator": "avg"
        }
      ],
      "model": "im_livechat.report.channel",
      "name": "Livechat Support Statistics by Agent",
      "sortedColumn": {
        "domain": [],
        "order": "desc",
        "measure": "__count"
      },
      "formulaId": "3",
      "columns": [],
      "rows": [
        { "fieldName": "partner_id", "order": "asc" }
      ]
    },
    "4": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [],
      "id": "4",
      "measures": [
        { "id": "__count", "fieldName": "__count" }
      ],
      "model": "im_livechat.report.channel",
      "name": "sessions count - current",
      "sortedColumn": null,
      "formulaId": "4",
      "columns": [],
      "rows": []
    },
    "5": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": -1 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [],
      "id": "5",
      "measures": [
        { "id": "__count", "fieldName": "__count" }
      ],
      "model": "im_livechat.report.channel",
      "name": "sessions count - previous",
      "sortedColumn": null,
      "formulaId": "5",
      "columns": [],
      "rows": []
    },
    "6": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": { "im_livechat.hide_partner_company": true },
      "domain": [
        ["partner_id.chatbot_script_ids", "=", false]
      ],
      "id": "6",
      "measures": [
        { "id": "has_call:sum", "fieldName": "has_call", "aggregator": "sum" },
        {
          "id": "call_duration_hour:avg",
          "fieldName": "call_duration_hour",
          "aggregator": "avg"
        },
        {
          "id": "__count",
          "fieldName": "__count",
          "aggregator": "sum",
          "isHidden": false
        }
      ],
      "model": "im_livechat.report.channel",
      "name": "Livechat Call Statistics by Agent",
      "sortedColumn": {
        "domain": [],
        "order": "desc",
        "measure": "has_call:sum"
      },
      "formulaId": "6",
      "columns": [],
      "rows": [
        { "fieldName": "partner_id", "order": "" }
      ]
    },
    "a96176e7-d33f": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [],
      "id": "1",
      "measures": [
        { "id": "__count", "fieldName": "__count", "aggregator": "sum" }
      ],
      "model": "im_livechat.report.channel",
      "name": "current escalated/failure statistics",
      "sortedColumn": null,
      "formulaId": "7",
      "columns": [],
      "rows": [
        { "fieldName": "session_outcome" }
      ]
    },
    "a22ba739-5135": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [],
      "id": "1",
      "measures": [
        { "id": "__count", "fieldName": "__count", "aggregator": "sum" }
      ],
      "model": "im_livechat.report.channel",
      "name": "previous escalated/failure statistics",
      "sortedColumn": null,
      "formulaId": "8",
      "columns": [],
      "rows": [
        { "fieldName": "session_outcome" }
      ]
    },
    "6670ff23-c9c4": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [
        ["country_id", "!=", false]
      ],
      "id": "1",
      "measures": [
        { "id": "__count", "fieldName": "__count", "aggregator": "sum" }
      ],
      "model": "im_livechat.report.channel",
      "name": "Top countries",
      "sortedColumn": {
        "domain": [],
        "order": "desc",
        "measure": "__count"
      },
      "formulaId": "9",
      "columns": [],
      "rows": [
        { "fieldName": "country_id" }
      ],
      "collapsedDomains": {
        "COL": [],
        "ROW": []
      }
    },
    "b3250c1f-c721": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [
        ["lang_id", "!=", false]
      ],
      "id": "1",
      "measures": [
        { "id": "__count", "fieldName": "__count", "aggregator": "sum" }
      ],
      "model": "im_livechat.report.channel",
      "name": "Top Languages",
      "sortedColumn": {
        "domain": [],
        "order": "desc",
        "measure": "__count"
      },
      "formulaId": "10",
      "columns": [],
      "rows": [
        { "fieldName": "lang_id" }
      ],
      "collapsedDomains": {
        "COL": [],
        "ROW": []
      }
    },
    "21eaa7c7-29bc": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [
        ["session_expertise_ids", "!=", false]
      ],
      "id": "1",
      "measures": [
        { "id": "__count", "fieldName": "__count", "aggregator": "sum" }
      ],
      "model": "im_livechat.report.channel",
      "name": "Top Expertises",
      "sortedColumn": {
        "domain": [],
        "order": "desc",
        "measure": "__count"
      },
      "formulaId": "11",
      "columns": [],
      "rows": [
        { "fieldName": "session_expertises" }
      ],
      "collapsedDomains": {
        "COL": [],
        "ROW": []
      }
    },
    "d11c47b1-b913": {
      "type": "ODOO",
      "fieldMatching": {
        "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac": { "chain": "start_date", "type": "datetime", "offset": 0 },
        "5124b7b1-aa17-46cc-b574-2309708de75b": { "chain": "partner_id", "type": "many2one" },
        "ee4a297f-0cc3": { "chain": "session_expertise_ids", "type": "many2many" },
        "5efd6191-32ae": { "chain": "country_id", "type": "many2one" },
        "d8c5ec23-6206": { "chain": "lang_id", "type": "many2one" },
        "5d0a8551-7ea8": { "chain": "livechat_channel_id", "type": "many2one" }
      },
      "context": {},
      "domain": [
        ["chatbot_answers_path_str", "!=", false]
      ],
      "id": "1",
      "measures": [
        { "id": "__count", "fieldName": "__count", "aggregator": "sum" }
      ],
      "model": "im_livechat.report.channel",
      "name": "Top Chatbot Answers",
      "sortedColumn": {
        "domain": [],
        "order": "desc",
        "measure": "__count"
      },
      "formulaId": "12",
      "columns": [],
      "rows": [
        { "fieldName": "chatbot_answers_path_str" }
      ],
      "collapsedDomains": {
        "COL": [],
        "ROW": []
      }
    }
  },
  "pivotNextId": 13,
  "customTableStyles": {},
  "globalFilters": [
    {
      "id": "4db3e2d2-5471-44a4-80ca-7c2fa4f1a5ac",
      "type": "date",
      "label": "Period",
      "defaultValue": "last_30_days"
    },
    {
      "id": "5124b7b1-aa17-46cc-b574-2309708de75b",
      "type": "relation",
      "label": "Agents",
      "modelName": "res.partner",
      "domainOfAllowedValues": "[['partner_share', '=', False]]",
      "defaultValueDisplayNames": []
    },
    {
      "id": "5efd6191-32ae",
      "label": "Countries",
      "type": "relation",
      "modelName": "res.country",
      "domainOfAllowedValues": [],
      "includeChildren": false
    },
    {
      "id": "d8c5ec23-6206",
      "label": "Languages",
      "type": "relation",
      "modelName": "res.lang",
      "domainOfAllowedValues": [
        [
          "active",
          "in",
          [true, false]
        ]
      ],
      "includeChildren": false
    },
    {
      "id": "5d0a8551-7ea8",
      "label": "Channels",
      "type": "relation",
      "modelName": "im_livechat.channel",
      "domainOfAllowedValues": [],
      "includeChildren": false
    },
    {
      "id": "ee4a297f-0cc3",
      "label": "Expertises",
      "type": "relation",
      "modelName": "im_livechat.expertise",
      "domainOfAllowedValues": [],
      "includeChildren": false
    }
  ],
  "lists": {},
  "listNextId": 1,
  "chartOdooMenusReferences": {
    "b47aaa91-819c": "im_livechat.menu_reporting_livechat_channel",
    "669caec3-bf59": "im_livechat.menu_reporting_livechat_channel",
    "c859e1b2-98e2": "im_livechat.menu_reporting_livechat_channel",
    "f8004001-f384": "im_livechat.menu_livechat_all_conversations",
    "1b00e2ec-de7f": "im_livechat.menu_livechat_root"
  }
}
