{
    "version": 12,
    "sheets": [
        {
            "id": "sheet1",
            "name": "Dashboard",
            "colNumber": 7,
            "rowNumber": 44,
            "rows": {
                "6": {
                    "size": 40
                },
                "18": {
                    "size": 40
                },
                "19": {
                    "size": 40
                },
                "31": {
                    "size": 40
                },
                "32": {
                    "size": 40
                }
            },
            "cols": {
                "0": {
                    "size": 275
                },
                "1": {
                    "size": 100
                },
                "2": {
                    "size": 100
                },
                "3": {
                    "size": 50
                },
                "4": {
                    "size": 275
                },
                "5": {
                    "size": 100
                },
                "6": {
                    "size": 100
                }
            },
            "merges": [],
            "cells": {
                "A7": {
                    "style": 1,
                    "content": "[Tickets by Stage](odoo://view/{\"viewType\":\"graph\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[\"stage_id\",\"team_id\"],\"graph_measure\":\"__count\",\"graph_mode\":\"bar\",\"graph_groupbys\":[\"stage_id\",\"team_id\"]},\"modelName\":\"helpdesk.ticket.report.analysis\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"cohort\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Tickets by Stage\"})",
                    "border": 1
                },
                "A19": {
                    "style": 1,
                    "content": "[Top Teams](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[[\"team_id\",\"!=\",false]],\"context\":{\"group_by\":[\"team_id\"],\"pivot_measures\":[\"__count\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"team_id\"]},\"modelName\":\"helpdesk.ticket.report.analysis\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"cohort\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Teams\"})",
                    "border": 1
                },
                "A20": {
                    "style": 2,
                    "content": "=_t(\"Team\")",
                    "border": 2
                },
                "A21": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",1)"
                },
                "A22": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",2)"
                },
                "A23": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",3)"
                },
                "A24": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",4)"
                },
                "A25": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",5)"
                },
                "A26": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",6)"
                },
                "A27": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",7)"
                },
                "A28": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",8)"
                },
                "A29": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",9)"
                },
                "A30": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(1,\"#team_id\",10)"
                },
                "A32": {
                    "style": 1,
                    "content": "[Top Ticket Types](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[[\"ticket_type_id\",\"!=\",false]],\"context\":{\"group_by\":[\"ticket_type_id\"],\"pivot_measures\":[\"__count\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"ticket_type_id\"]},\"modelName\":\"helpdesk.ticket.report.analysis\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"cohort\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Ticket Types\"})",
                    "border": 1
                },
                "A33": {
                    "style": 2,
                    "content": "=_t(\"Ticket Type\")",
                    "border": 2
                },
                "A34": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",1)"
                },
                "A35": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",2)"
                },
                "A36": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",3)"
                },
                "A37": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",4)"
                },
                "A38": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",5)"
                },
                "A39": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",6)"
                },
                "A40": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",7)"
                },
                "A41": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",8)"
                },
                "A42": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",9)"
                },
                "A43": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(3,\"#ticket_type_id\",10)"
                },
                "B7": {
                    "style": 5,
                    "border": 1
                },
                "B19": {
                    "style": 5,
                    "border": 1
                },
                "B20": {
                    "style": 2,
                    "border": 2
                },
                "B21": {
                    "style": 6
                },
                "B23": {
                    "style": 6
                },
                "B25": {
                    "style": 6
                },
                "B27": {
                    "style": 6
                },
                "B29": {
                    "style": 6
                },
                "B32": {
                    "style": 5,
                    "border": 1
                },
                "B33": {
                    "style": 2,
                    "border": 2
                },
                "B34": {
                    "style": 6
                },
                "B36": {
                    "style": 6
                },
                "B38": {
                    "style": 6
                },
                "B40": {
                    "style": 6
                },
                "B42": {
                    "style": 6
                },
                "C7": {
                    "style": 5,
                    "border": 1
                },
                "C19": {
                    "style": 5,
                    "border": 1
                },
                "C20": {
                    "style": 7,
                    "content": "=_t(\"Tickets\")",
                    "border": 2
                },
                "C21": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",1)"
                },
                "C22": {
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",2)"
                },
                "C23": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",3)"
                },
                "C24": {
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",4)"
                },
                "C25": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",5)"
                },
                "C26": {
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",6)"
                },
                "C27": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",7)"
                },
                "C28": {
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",8)"
                },
                "C29": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",9)"
                },
                "C30": {
                    "content": "=ODOO.PIVOT(1,\"__count\",\"#team_id\",10)"
                },
                "C32": {
                    "style": 5,
                    "border": 1
                },
                "C33": {
                    "style": 7,
                    "content": "=_t(\"Tickets\")",
                    "border": 2
                },
                "C34": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",1)"
                },
                "C35": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",2)"
                },
                "C36": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",3)"
                },
                "C37": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",4)"
                },
                "C38": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",5)"
                },
                "C39": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",6)"
                },
                "C40": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",7)"
                },
                "C41": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",8)"
                },
                "C42": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",9)"
                },
                "C43": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(3,\"__count\",\"#ticket_type_id\",10)"
                },
                "E7": {
                    "style": 1,
                    "content": "[Tickets by Type](odoo://view/{\"viewType\":\"graph\",\"action\":{\"domain\":[],\"context\":{\"group_by\":[\"ticket_type_id\"],\"graph_measure\":\"__count\",\"graph_mode\":\"pie\",\"graph_groupbys\":[\"ticket_type_id\"]},\"modelName\":\"helpdesk.ticket.report.analysis\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"cohort\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Tickets by Type\"})",
                    "border": 1
                },
                "E19": {
                    "style": 1,
                    "content": "[Top Assignees](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[[\"user_id\",\"!=\",false]],\"context\":{\"group_by\":[\"user_id\"],\"pivot_measures\":[\"__count\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"user_id\"]},\"modelName\":\"helpdesk.ticket.report.analysis\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"cohort\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Agents\"})",
                    "border": 1
                },
                "E20": {
                    "style": 2,
                    "content": "=_t(\"Agent\")",
                    "border": 2
                },
                "E21": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",1)"
                },
                "E22": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",2)"
                },
                "E23": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",3)"
                },
                "E24": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",4)"
                },
                "E25": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",5)"
                },
                "E26": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",6)"
                },
                "E27": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",7)"
                },
                "E28": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",8)"
                },
                "E29": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",9)"
                },
                "E30": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(2,\"#user_id\",10)"
                },
                "E32": {
                    "style": 1,
                    "content": "[Top Customers](odoo://view/{\"viewType\":\"pivot\",\"action\":{\"domain\":[[\"partner_id\",\"!=\",false]],\"context\":{\"group_by\":[\"partner_id\"],\"pivot_measures\":[\"__count\"],\"pivot_column_groupby\":[],\"pivot_row_groupby\":[\"partner_id\"]},\"modelName\":\"helpdesk.ticket.report.analysis\",\"views\":[[false,\"graph\"],[false,\"pivot\"],[false,\"cohort\"],[false,\"search\"]]},\"threshold\":0,\"name\":\"Top Customers\"})",
                    "border": 1
                },
                "E33": {
                    "style": 2,
                    "content": "=_t(\"Customer\")",
                    "border": 2
                },
                "E34": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",1)"
                },
                "E35": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",2)"
                },
                "E36": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",3)"
                },
                "E37": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",4)"
                },
                "E38": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",5)"
                },
                "E39": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",6)"
                },
                "E40": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",7)"
                },
                "E41": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",8)"
                },
                "E42": {
                    "style": 3,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",9)"
                },
                "E43": {
                    "style": 4,
                    "content": "=ODOO.PIVOT.HEADER(4,\"#partner_id\",10)"
                },
                "F7": {
                    "style": 5,
                    "border": 1
                },
                "F19": {
                    "style": 5,
                    "border": 1
                },
                "F20": {
                    "style": 2,
                    "border": 2
                },
                "F21": {
                    "style": 6
                },
                "F23": {
                    "style": 6
                },
                "F25": {
                    "style": 6
                },
                "F27": {
                    "style": 6
                },
                "F29": {
                    "style": 6
                },
                "F32": {
                    "style": 5,
                    "border": 1
                },
                "F33": {
                    "style": 2,
                    "border": 2
                },
                "F34": {
                    "style": 6
                },
                "F36": {
                    "style": 6
                },
                "F38": {
                    "style": 6
                },
                "F40": {
                    "style": 6
                },
                "F42": {
                    "style": 6
                },
                "G7": {
                    "style": 5,
                    "border": 1
                },
                "G19": {
                    "style": 5,
                    "border": 1
                },
                "G20": {
                    "style": 7,
                    "content": "=_t(\"Tickets\")",
                    "border": 2
                },
                "G21": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",1)"
                },
                "G22": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",2)"
                },
                "G23": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",3)"
                },
                "G24": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",4)"
                },
                "G25": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",5)"
                },
                "G26": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",6)"
                },
                "G27": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",7)"
                },
                "G28": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",8)"
                },
                "G29": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",9)"
                },
                "G30": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(2,\"__count\",\"#user_id\",10)"
                },
                "G32": {
                    "style": 5,
                    "border": 1
                },
                "G33": {
                    "style": 7,
                    "content": "=_t(\"Tickets\")",
                    "border": 2
                },
                "G34": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",1)"
                },
                "G35": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",2)"
                },
                "G36": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",3)"
                },
                "G37": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",4)"
                },
                "G38": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",5)"
                },
                "G39": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",6)"
                },
                "G40": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",7)"
                },
                "G41": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",8)"
                },
                "G42": {
                    "style": 6,
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",9)"
                },
                "G43": {
                    "format": 1,
                    "content": "=ODOO.PIVOT(4,\"__count\",\"#partner_id\",10)"
                },
                "A8": {
                    "border": 2
                },
                "B8": {
                    "border": 2
                },
                "C8": {
                    "border": 2
                },
                "E8": {
                    "border": 2
                },
                "F8": {
                    "border": 2
                },
                "G8": {
                    "border": 2
                }
            },
            "conditionalFormats": [],
            "figures": [
                {
                    "id": "f16a9ed2-bf56-4fcd-9fa7-262c3be1e441",
                    "x": 0,
                    "y": 178,
                    "width": 475,
                    "height": 230,
                    "tag": "chart",
                    "data": {
                        "title": "",
                        "background": "#FFFFFF",
                        "legendPosition": "top",
                        "metaData": {
                            "groupBy": [
                                "stage_id",
                                "team_id"
                            ],
                            "measure": "__count",
                            "order": null,
                            "resModel": "helpdesk.ticket.report.analysis"
                        },
                        "searchParams": {
                            "comparison": null,
                            "context": {},
                            "domain": [],
                            "groupBy": [
                                "stage_id",
                                "team_id"
                            ],
                            "orderBy": []
                        },
                        "type": "odoo_bar",
                        "verticalAxisPosition": "left",
                        "stacked": true
                    }
                },
                {
                    "id": "7c83311f-28a2-47b3-b27c-4ff69ad74d38",
                    "x": 525,
                    "y": 178,
                    "width": 475,
                    "height": 230,
                    "tag": "chart",
                    "data": {
                        "title": "",
                        "background": "#FFFFFF",
                        "legendPosition": "top",
                        "metaData": {
                            "groupBy": [
                                "ticket_type_id"
                            ],
                            "measure": "__count",
                            "order": null,
                            "resModel": "helpdesk.ticket.report.analysis"
                        },
                        "searchParams": {
                            "comparison": null,
                            "context": {},
                            "domain": [],
                            "groupBy": [
                                "ticket_type_id"
                            ],
                            "orderBy": []
                        },
                        "type": "odoo_pie"
                    }
                },
                {
                    "id": "7aacba02-73fb-4e18-99f9-c31017cab6da",
                    "x": 202,
                    "y": 0,
                    "width": 192,
                    "height": 120,
                    "tag": "chart",
                    "data": {
                        "baselineColorDown": "#DC6965",
                        "baselineColorUp": "#00A04A",
                        "baselineMode": "percentage",
                        "title": "Rating",
                        "type": "scorecard",
                        "background": "",
                        "baseline": "Data!E6",
                        "baselineDescr": "since last period",
                        "keyValue": "Data!D6"
                    }
                },
                {
                    "id": "c2b71e9b-5f66-41fb-ad81-d63814f07780",
                    "x": 0,
                    "y": 0,
                    "width": 192,
                    "height": 120,
                    "tag": "chart",
                    "data": {
                        "baselineColorDown": "#DC6965",
                        "baselineColorUp": "#00A04A",
                        "baselineMode": "percentage",
                        "title": "Tickets",
                        "type": "scorecard",
                        "background": "",
                        "baseline": "Data!E2",
                        "baselineDescr": "since last period",
                        "keyValue": "Data!D2"
                    }
                },
                {
                    "id": "2bff6c94-6e18-4af9-b46a-ab1c8ac8f7e0",
                    "x": 404,
                    "y": 0,
                    "width": 192,
                    "height": 120,
                    "tag": "chart",
                    "data": {
                        "baselineColorDown": "#DC6965",
                        "baselineColorUp": "#00A04A",
                        "baselineMode": "text",
                        "title": "Time to Assign",
                        "type": "scorecard",
                        "background": "",
                        "baseline": "Data!E3",
                        "baselineDescr": "last period",
                        "keyValue": "Data!D3"
                    }
                },
                {
                    "id": "26af76da-e3c1-4696-8167-1b33773591e2",
                    "x": 606,
                    "y": 0,
                    "width": 192,
                    "height": 120,
                    "tag": "chart",
                    "data": {
                        "baselineColorDown": "#DC6965",
                        "baselineColorUp": "#00A04A",
                        "baselineMode": "text",
                        "title": "Time to Respond",
                        "type": "scorecard",
                        "background": "",
                        "baseline": "Data!E4",
                        "baselineDescr": "last period",
                        "keyValue": "Data!D4"
                    }
                },
                {
                    "id": "26d60f2f-6c8f-4881-9ac5-3a4fde74699e",
                    "x": 808,
                    "y": 0,
                    "width": 192,
                    "height": 120,
                    "tag": "chart",
                    "data": {
                        "baselineColorDown": "#DC6965",
                        "baselineColorUp": "#00A04A",
                        "baselineMode": "text",
                        "title": "Time to Close",
                        "type": "scorecard",
                        "background": "",
                        "baseline": "Data!E5",
                        "baselineDescr": "last period",
                        "keyValue": "Data!D5"
                    }
                }
            ],
            "areGridLinesVisible": true,
            "isVisible": true
        },
        {
            "id": "0f64cc65-f0df-4a80-bf23-c70033b3e60f",
            "name": "Data",
            "colNumber": 26,
            "rowNumber": 108,
            "rows": {},
            "cols": {
                "0": {
                    "size": 135
                }
            },
            "merges": [],
            "cells": {
                "A1": {
                    "style": 8,
                    "content": "=_t(\"KPI\")"
                },
                "A2": {
                    "style": 6,
                    "content": "=_t(\"Tickets\")"
                },
                "A3": {
                    "style": 6,
                    "content": "=_t(\"Hours to assign\")"
                },
                "A4": {
                    "style": 6,
                    "content": "=_t(\"Hours to respond\")"
                },
                "A5": {
                    "style": 6,
                    "content": "=_t(\"Hours to close\")"
                },
                "A6": {
                    "style": 6,
                    "content": "=_t(\"Rating\")"
                },
                "B1": {
                    "style": 8,
                    "content": "=_t(\"Current\")"
                },
                "B2": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(5,\"__count\")"
                },
                "B3": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(5,\"ticket_assignation_hours\")"
                },
                "B4": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(5,\"avg_response_hours\")"
                },
                "B5": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(5,\"ticket_close_hours\")"
                },
                "B6": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(5,\"rating_last_value\")"
                },
                "C1": {
                    "style": 8,
                    "content": "=_t(\"Previous\")"
                },
                "C2": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(6,\"__count\")"
                },
                "C3": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(6,\"ticket_assignation_hours\")"
                },
                "C4": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(6,\"avg_response_hours\")"
                },
                "C5": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(6,\"ticket_close_hours\")"
                },
                "C6": {
                    "style": 6,
                    "content": "=ODOO.PIVOT(6,\"rating_last_value\")"
                },
                "D1": {
                    "style": 8,
                    "content": "=_t(\"Current\")"
                },
                "D2": {
                    "style": 6,
                    "content": "=FORMAT.LARGE.NUMBER(B2)"
                },
                "D3": {
                    "style": 6,
                    "content": "=CONCATENATE(IFERROR(ROUND(B3)),\" hours\")"
                },
                "D4": {
                    "style": 6,
                    "content": "=CONCATENATE(IFERROR(ROUND(B4)),\" hours\")"
                },
                "D5": {
                    "style": 6,
                    "content": "=CONCATENATE(IFERROR(ROUND(B5)),\" hours\")"
                },
                "D6": {
                    "style": 6,
                    "content": "=CONCATENATE(IFERROR(ROUND(B6,1)),\"/5\")"
                },
                "E1": {
                    "style": 8,
                    "content": "=_t(\"Previous\")"
                },
                "E2": {
                    "style": 6,
                    "content": "=FORMAT.LARGE.NUMBER(C2)"
                },
                "E3": {
                    "style": 6,
                    "format": 2,
                    "content": "=IFERROR(ROUND(C3))"
                },
                "E4": {
                    "style": 6,
                    "format": 2,
                    "content": "=IFERROR(ROUND(C4))"
                },
                "E5": {
                    "style": 6,
                    "format": 2,
                    "content": "=IFERROR(ROUND(C5))"
                },
                "E6": {
                    "style": 6,
                    "content": "=CONCATENATE(IFERROR(ROUND(C6,1)),\"/5\")"
                }
            },
            "conditionalFormats": [],
            "figures": [],
            "areGridLinesVisible": true,
            "isVisible": true
        }
    ],
    "entities": {},
    "styles": {
        "1": {
            "textColor": "#01666b",
            "bold": true,
            "fontSize": 16
        },
        "2": {
            "bold": true
        },
        "3": {
            "fillColor": "#f2f2f2",
            "textColor": "#741b47"
        },
        "4": {
            "textColor": "#741b47"
        },
        "5": {
            "bold": true,
            "fontSize": 16
        },
        "6": {
            "fillColor": "#f2f2f2"
        },
        "7": {
            "align": "right",
            "bold": true
        },
        "8": {
            "bold": true,
            "fillColor": "#f2f2f2"
        }
    },
    "formats": {
        "1": "0",
        "2": "#,##0"
    },
    "borders": {
        "1": {
            "bottom": [
                "thin",
                "#000"
            ]
        },
        "2": {
            "top": [
                "thin",
                "#000"
            ]
        }
    },
    "revisionId": "START_REVISION",
    "settings": {
        "locale": {
            "name": "English (US)",
            "code": "en_US",
            "thousandsSeparator": ",",
            "decimalSeparator": ".",
            "dateFormat": "mm/dd/yyyy",
            "timeFormat": "hh:mm:ss",
            "formulaArgSeparator": ","
        }
    },
    "chartOdooMenusReferences": {
        "f16a9ed2-bf56-4fcd-9fa7-262c3be1e441": "helpdesk.menu_helpdesk_root",
        "7c83311f-28a2-47b3-b27c-4ff69ad74d38": "helpdesk.menu_helpdesk_root",
        "c2b71e9b-5f66-41fb-ad81-d63814f07780": "helpdesk.helpdesk_ticket_menu_all",
        "7aacba02-73fb-4e18-99f9-c31017cab6da": "helpdesk.helpdesk_ticket_report_menu_ratings",
        "2bff6c94-6e18-4af9-b46a-ab1c8ac8f7e0": "helpdesk.helpdesk_ticket_report_menu",
        "26af76da-e3c1-4696-8167-1b33773591e2": "helpdesk.helpdesk_ticket_report_menu",
        "26d60f2f-6c8f-4881-9ac5-3a4fde74699e": "helpdesk.helpdesk_ticket_report_menu"
    },
    "odooVersion": 4,
    "lists": {},
    "listNextId": 1,
    "pivots": {
        "1": {
            "colGroupBys": [],
            "context": {},
            "domain": [
                [
                    "team_id",
                    "!=",
                    false
                ]
            ],
            "id": "1",
            "measures": [
                {
                    "field": "__count"
                }
            ],
            "model": "helpdesk.ticket.report.analysis",
            "rowGroupBys": [
                "team_id"
            ],
            "name": "Ticket Analysis by Team",
            "sortedColumn": {
                "groupId": [
                    [],
                    []
                ],
                "measure": "__count",
                "order": "desc"
            }
        },
        "2": {
            "colGroupBys": [],
            "context": {},
            "domain": [
                [
                    "user_id",
                    "!=",
                    false
                ]
            ],
            "id": "2",
            "measures": [
                {
                    "field": "__count"
                }
            ],
            "model": "helpdesk.ticket.report.analysis",
            "rowGroupBys": [
                "user_id"
            ],
            "name": "Ticket Analysis by Assigned To",
            "sortedColumn": {
                "groupId": [
                    [],
                    []
                ],
                "measure": "__count",
                "order": "desc"
            }
        },
        "3": {
            "colGroupBys": [],
            "context": {},
            "domain": [
                [
                    "ticket_type_id",
                    "!=",
                    false
                ]
            ],
            "id": "3",
            "measures": [
                {
                    "field": "__count"
                }
            ],
            "model": "helpdesk.ticket.report.analysis",
            "rowGroupBys": [
                "ticket_type_id"
            ],
            "name": "Ticket Analysis by Ticket Type",
            "sortedColumn": {
                "groupId": [
                    [],
                    []
                ],
                "measure": "__count",
                "order": "desc"
            }
        },
        "4": {
            "colGroupBys": [],
            "context": {},
            "domain": [
                [
                    "partner_id",
                    "!=",
                    false
                ]
            ],
            "id": "4",
            "measures": [
                {
                    "field": "__count"
                }
            ],
            "model": "helpdesk.ticket.report.analysis",
            "rowGroupBys": [
                "partner_id"
            ],
            "name": "Ticket Analysis by Customer",
            "sortedColumn": {
                "groupId": [
                    [],
                    []
                ],
                "measure": "__count",
                "order": "desc"
            }
        },
        "5": {
            "colGroupBys": [],
            "context": {
                "params": {
                    "action": 658,
                    "model": "helpdesk.ticket.report.analysis",
                    "view_type": "pivot",
                    "menu_id": 471,
                    "cids": 1
                }
            },
            "domain": [],
            "id": "5",
            "measures": [
                {
                    "field": "__count"
                },
                {
                    "field": "ticket_assignation_hours"
                },
                {
                    "field": "avg_response_hours"
                },
                {
                    "field": "ticket_close_hours"
                },
                {
                    "field": "rating_last_value"
                }
            ],
            "model": "helpdesk.ticket.report.analysis",
            "rowGroupBys": [],
            "name": "stats - current",
            "sortedColumn": null
        },
        "6": {
            "colGroupBys": [],
            "context": {
                "params": {
                    "action": 658,
                    "model": "helpdesk.ticket.report.analysis",
                    "view_type": "pivot",
                    "menu_id": 471,
                    "cids": 1
                }
            },
            "domain": [],
            "id": "6",
            "measures": [
                {
                    "field": "__count"
                },
                {
                    "field": "ticket_assignation_hours"
                },
                {
                    "field": "avg_response_hours"
                },
                {
                    "field": "ticket_close_hours"
                },
                {
                    "field": "rating_last_value"
                }
            ],
            "model": "helpdesk.ticket.report.analysis",
            "rowGroupBys": [],
            "name": "stats - previous",
            "sortedColumn": null
        }
    },
    "pivotNextId": 7,
    "globalFilters": [
        {
            "id": "9c37c741-1bb5-439a-b93d-d5443a9544be",
            "type": "date",
            "label": "Period",
            "defaultValue": "last_month",
            "rangeType": "relative",
            "defaultsToCurrentPeriod": false,
            "pivotFields": {
                "1": {
                    "field": "create_date",
                    "type": "datetime",
                    "offset": 0
                },
                "2": {
                    "field": "create_date",
                    "type": "datetime",
                    "offset": 0
                },
                "3": {
                    "field": "create_date",
                    "type": "datetime",
                    "offset": 0
                },
                "4": {
                    "field": "create_date",
                    "type": "datetime",
                    "offset": 0
                },
                "5": {
                    "field": "create_date",
                    "type": "datetime",
                    "offset": 0
                },
                "6": {
                    "field": "create_date",
                    "type": "datetime",
                    "offset": -1
                }
            },
            "listFields": {},
            "graphFields": {
                "7c83311f-28a2-47b3-b27c-4ff69ad74d38": {
                    "field": "create_date",
                    "type": "datetime",
                    "offset": 0
                },
                "f16a9ed2-bf56-4fcd-9fa7-262c3be1e441": {
                    "field": "create_date",
                    "type": "datetime",
                    "offset": 0
                }
            }
        },
        {
            "id": "32224750-df4d-496b-94d1-113aeb0a922a",
            "type": "relation",
            "label": "Team",
            "modelName": "helpdesk.team",
            "defaultValue": [],
            "defaultValueDisplayNames": [],
            "rangeType": "year",
            "defaultsToCurrentPeriod": false,
            "pivotFields": {
                "1": {
                    "field": "team_id",
                    "type": "many2one"
                },
                "2": {
                    "field": "team_id",
                    "type": "many2one"
                },
                "3": {
                    "field": "team_id",
                    "type": "many2one"
                },
                "4": {
                    "field": "team_id",
                    "type": "many2one"
                },
                "5": {
                    "field": "team_id",
                    "type": "many2one"
                },
                "6": {
                    "field": "team_id",
                    "type": "many2one"
                }
            },
            "listFields": {},
            "graphFields": {
                "f16a9ed2-bf56-4fcd-9fa7-262c3be1e441": {
                    "field": "team_id",
                    "type": "many2one"
                },
                "7c83311f-28a2-47b3-b27c-4ff69ad74d38": {
                    "field": "team_id",
                    "type": "many2one"
                }
            }
        },
        {
            "id": "6bd364fc-ce70-461b-81fb-1e9cfbc0fb48",
            "type": "relation",
            "label": "Agent",
            "modelName": "res.users",
            "defaultValue": [],
            "defaultValueDisplayNames": [],
            "rangeType": "year",
            "defaultsToCurrentPeriod": false,
            "pivotFields": {
                "1": {
                    "field": "user_id",
                    "type": "many2one"
                },
                "2": {
                    "field": "user_id",
                    "type": "many2one"
                },
                "3": {
                    "field": "user_id",
                    "type": "many2one"
                },
                "4": {
                    "field": "user_id",
                    "type": "many2one"
                },
                "5": {
                    "field": "user_id",
                    "type": "many2one"
                },
                "6": {
                    "field": "user_id",
                    "type": "many2one"
                }
            },
            "listFields": {},
            "graphFields": {
                "f16a9ed2-bf56-4fcd-9fa7-262c3be1e441": {
                    "field": "user_id",
                    "type": "many2one"
                },
                "7c83311f-28a2-47b3-b27c-4ff69ad74d38": {
                    "field": "user_id",
                    "type": "many2one"
                }
            }
        },
        {
            "id": "6cfea52a-55aa-4c5e-8068-a087b0432cc4",
            "type": "relation",
            "label": "Ticket Type",
            "modelName": "helpdesk.ticket.type",
            "defaultValue": [],
            "defaultValueDisplayNames": [],
            "rangeType": "year",
            "defaultsToCurrentPeriod": false,
            "pivotFields": {
                "1": {
                    "field": "ticket_type_id",
                    "type": "many2one"
                },
                "2": {
                    "field": "ticket_type_id",
                    "type": "many2one"
                },
                "3": {
                    "field": "ticket_type_id",
                    "type": "many2one"
                },
                "4": {
                    "field": "ticket_type_id",
                    "type": "many2one"
                },
                "5": {
                    "field": "ticket_type_id",
                    "type": "many2one"
                },
                "6": {
                    "field": "ticket_type_id",
                    "type": "many2one"
                }
            },
            "listFields": {},
            "graphFields": {
                "f16a9ed2-bf56-4fcd-9fa7-262c3be1e441": {
                    "field": "ticket_type_id",
                    "type": "many2one"
                },
                "7c83311f-28a2-47b3-b27c-4ff69ad74d38": {
                    "field": "ticket_type_id",
                    "type": "many2one"
                }
            }
        },
        {
            "id": "cc4e1afb-103a-4a2d-a95a-a2cffb4ec225",
            "type": "relation",
            "label": "Customer",
            "modelName": "res.partner",
            "defaultValue": [],
            "defaultValueDisplayNames": [],
            "rangeType": "year",
            "defaultsToCurrentPeriod": false,
            "pivotFields": {
                "1": {
                    "field": "partner_id",
                    "type": "many2one"
                },
                "2": {
                    "field": "partner_id",
                    "type": "many2one"
                },
                "3": {
                    "field": "partner_id",
                    "type": "many2one"
                },
                "4": {
                    "field": "partner_id",
                    "type": "many2one"
                },
                "5": {
                    "field": "partner_id",
                    "type": "many2one"
                },
                "6": {
                    "field": "partner_id",
                    "type": "many2one"
                }
            },
            "listFields": {},
            "graphFields": {
                "f16a9ed2-bf56-4fcd-9fa7-262c3be1e441": {
                    "field": "partner_id",
                    "type": "many2one"
                },
                "7c83311f-28a2-47b3-b27c-4ff69ad74d38": {
                    "field": "partner_id",
                    "type": "many2one"
                }
            }
        }
    ]
}